Looking for a rockstar Customer Service rep

Are you:

- A mama of young children?
- Someone who loves interacting with customers on a daily basis and have some experience managing a community?

If you can relate to ALL of the below, then READ ON:

WHO WE ARE

We are Nightingale and our company focuses on products that provide comfort & security for children from 0-5y.
Our website: www.nightingale.baby
Our social: www.instagram.com/_nightingalebaby

Our second brand is a company that provides sustainable packaging for online brands
Our website: www.impack.co
Our social: www.instagram.com/impackco
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We are looking for a rockstar CS and Community Manager to join our fast-growing team of 6.

JOB DESCRIPTIONS:
Your job as a Customer Service and Community Manager is to ensure that all customers receive top-notch customer service. You're here to inspire your customers and help them with any inquiries they may have, from prospective inquiries, to questions about their orders and anything in between.

As a Community Manager, it's all about creating engaging conversations so community members can become more active & participate more in the group.

REQUIREMENTS:
- Previous experience managing communities is a bonus
- A self-motivated team player
- Has strong background in customer service.
- Confident, not afraid to do live videos if needed
- Has experience working in a fast-paced environment
- Are able to juggle multiple projects at the same time.

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SCOPE OF WORK:
- Reply to customer inquiries on Amazon, our websites, Etsy and Instagram
- Fulfill orders from our website & Amazon
- Actively engaged in our FB groups, creating discussions, help coordinate these channels with the relevant content for our product launches

HOW TO APPLY
Please visit this link below for the full job description and the application link.
https://hi.nightingale.baby/happiness-manager

Note: We will not review applications sent via email without filling in the application