Lock System Support Technician within Cagayan de Oro

About the role:
We are seeking a skilled Lock System Support Technician to provide expert technical assistance for our client's mechanical and electronic lock systems, as well as low voltage wiring, primarily via phone. This role involves troubleshooting, installation support, and customer guidance. The ideal candidate will have hands-on experience with hardware, a strong understanding of mechanical and electronic principles, and excellent communication skills. This position includes the opportunity for advanced training in our client's offices in China or the USA.

Responsibilities:

Provide expert technical support to customers over the phone regarding the installation, operation, and troubleshooting of mechanical and electronic lock systems and low voltage wiring.
Diagnose and resolve hardware and software issues remotely through effective phone communication.
Guide customers through installation processes, including wiring diagrams and mechanical adjustments, using clear verbal
instructions.
Document technical issues and solutions accurately.
Escalate complex issues to senior engineers as needed.
Participate in product training and stay updated on product knowledge.
Conduct remote troubleshooting via phone using customer descriptions and guided steps.
Potentially travel for on-site support (if required, but primarily phone based).
Attend advanced training in China or the USA to deepen product expertise.

Requirements / Qualifications:

Hands-on experience with hardware installation and troubleshooting, focusing on mechanical and electronic locks and low voltage systems.
Strong understanding of mechanical and electronic fundamentals.
Excellent phone communication and interpersonal skills, with the ability to explain technical details clearly over the phone.
Strong problem-solving and analytical skills.
Ability to use remote support tools and guide customers verbally.
Willingness to travel abroad for training.
Ability to work independently and collaboratively.
Experience in phone-based technical support within the security or access control industry.
Familiarity with specific lock system brands/models.
Basic understanding of networking.
Someone with mechanical engineering and electronic engineering degrees and/or work experience would be a better fit


Benefits / Reminders:

Attaching your resume is optional but highly recommended to ensure the information in your application form is accurate.
A Loom video is required as clients may request it during the selection process.
Be sure to complete the skill set section thoroughly—this is crucial for our internal system automation and ensures your application is processed efficiently.