Level 2 or 3 IT Support Engineer

We are seeking experienced Level 2/3 IT Support Engineers to join our remote team based in the Philippines. As a business operating from Queensland, Australia, we provide top-notch IT support to clients, focusing on professionalism and technical excellence. The role requires aligning with our Australian Eastern Standard Timezone (UTC+10, no daylight saving).

Key Responsibilities:
* Deliver Level 2 or 3 IT support to resolve technical challenges effectively.
* Troubleshoot and resolve client IT issues promptly.
* Proactively monitor and maintain client systems, networks, and security measures.
* Collaborate with the team to implement IT solutions and upgrades.
* Communicate clearly and professionally with clients to ensure high levels of service.

Skills and Qualifications:
* Proven experience in Level 2 or 3 IT support roles.
* Strong English communication skills (spoken and written) to interact directly with Australian clients.
* Familiarity with tools such as ThreatLocker, Huntress, or similar cybersecurity systems would be an advantage.
* Expertise in networking, servers, and IT infrastructure.
* Ability to work independently during extended shifts.
* Strong problem-solving skills and attention to detail.


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We’d love to get to know you better! As part of your application, please include a short video (2-3 minutes) where you:
1. Introduce yourself – share who you are and what makes you unique.
2. Highlight your experience in IT support, especially in Level 2/3 roles – show off your expertise and skills.
3. Tell us about a challenge you've tackled in IT support or what excites you about joining a team that’s all about making a difference for clients.

No need to overthink it – just be yourself! We’re looking for clear, confident communication and a little insight into your personality and passion for IT.