Level 2 - IT Technician

Working Schedule: Monday-Friday, 8:00AM - 5:00PM Pacific Standard Time

The expertise and skills required for this position are:
• Responsible for remote service and support needs for our customers. This relates to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software.
• IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Microsoft Virtual Environments
• Support services for Microsoft-related technologies: Windows Server, Microsoft 365,SharePoint, etc.
• Technical services and support at the network level: WAN and LAN connectivity, firewalls, and security.
• Remote access solution implementation and support: VPN and Terminal Services.
• Solid working knowledge of Windows Servers, Networking, Virtualization, Security, Email services, Storage technologies, and a variety of Business applications
• Printer troubleshooting
• General server access and permissions
• Experience working in Active Directory (Add/Remove/Change Users)
• Understanding of TCP/IP, DNS, and troubleshooting Internet connectivity
• Working knowledge of security fundamentals – endpoint protection, MFA, phishing, threat management etc.
• Server implementation, maintenance, and management
• Configuration and implementation of Remote Desktop Service
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
• Strong interpersonal skills which include a calm and welcoming telephone manner, active listening and customer care is a must.
• Strong skills in documentation and organization of details
• Excellent time management skills
• Ability to multi-task and adapt to change.
• Self-motivated and can work with little supervision.
• Ability to work with a team of individuals in various tiers of support and management.


Educational or previous experience required:
• Experience required with Windows desktop operating systems
• An understanding of Microsoft 365 administration with experience supporting complex environments
• Understanding of Azure AD and related technologies
• Familiarity with email security best practices.
• Advanced knowledge and understanding of networking ( TCP/IP , Experience with routers and firewalls, DNS services, Wireless (WiFi) Technologies)

• Experience managing & working with the following technologies is preferred:
- Windows OS
- M365
- Windows Server (2003-Present)
- Active Directory Management (Azure AD Sync)
- DHCP
- DNS
- Remote Desktop Services
• 3+ years experience in computer network management is required

• Minimum 2 years experience - Server Hardware Technologies (CPU/RAID/SCSI) Support
• Minimum 2 years experience - Data Backup and Recovery Support, Corporate Antivirus
• Microsoft Exchange configuration and troubleshooting
• Firewall/router configuration
• Hyper-V knowledge
• Windows Server
• GPOs
• Routing and Switching
• VPNs
• Virus and Security
• TCP/IP

• Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, SonicWall CSSA
• A+ Certification is preferred.
• NET+ Certification is preferred.
• Experience managing & working with the following technologies is preferred:

The key tasks and responsibilities for this position include:
• Troubleshoot and resolve end-user issues.
• Provide consistent communication and updates.
• Coordinate customer support with the team, Service Coordinator, and Service Manager
• Monitor and review alerts.
• Improve customer service, perception, and satisfaction.
• Ability to work in a team and communicate effectively.
• Escalate service issues that cannot be completed within agreed service levels.

Benefits:
13th Month Pay
HMO & SSS payment on top of the salary (After 90-day probationary period)
Personal Time Off (After 90-day probationary period)

If you would like to proceed, please click the link below and select "Apply for Position."

https://www.careers-page.com/hirearchi/job/QVR987XR

Thank you for your interest! We wish you the best of luck in your application.