Level 2 Helpdesk Engineer / Systems Administrator

Are you a highly skilled and dedicated Level 2 Helpdesk Engineer or Systems Administrator? We are looking for someone with technical expertise to join our dynamic team. Your ability to connect with our team, provide excellent support, and ensure a positive experience is paramount.

Key Responsibilities:
• Ensure the smooth operation and maintenance of workstations, servers, and network infrastructure, including WiFi.
• Proficiently manage and troubleshoot mobile devices, particularly iPhones.
• Provide support for label printers, accessories, and other peripherals.
• Demonstrate strong proficiency in Microsoft 365 and Azure.
• Offer exceptional helpdesk support to users, ensuring quick resolution of their issues.
• Exhibit excellent problem-solving skills with a keen attention to detail.

Qualifications:
• Proven experience in a Level 2 Helpdesk or Systems Administrator role.
• Strong knowledge of Microsoft 365 and Azure.
• Expertise in managing and troubleshooting iPhones.
• Outstanding communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Friendly, reliable, and committed to providing the best user experience.

If you are passionate about IT support and possess the technical skills and dedication to provide exceptional service, we want to hear from you!