Lead Developer Specialist

Position Overview
We are currently seeking a dedicated and technically skilled individual to join our team as a WebCare Specialist. In this remote role, you will be the cornerstone of our WebCare service, providing top-notch website maintenance and customer service to ensure our clients' online platforms operate smoothly and efficiently. This position is ideal for someone who thrives in a competitive environment, takes pride in achieving results, and enjoys taking charge to find effective solutions. If you are motivated by helping others succeed and possess a blend of technical acumen and exceptional customer service skills, we want you on our team.

Key Responsibilities

Website Maintenance: Regularly manage and update clients’ WordPress & HubSpot websites, including plugins, themes, and core systems, to ensure high performance and security.

Client Requests Handling: Respond to client requests for website updates, content modifications, and enhancements, ensuring tasks are completed efficiently and effectively.

Communication Management: Utilize our ticketing system for tracking client interactions, managing tasks, and scheduling follow-ups, maintaining clear and organized communication.

Client Support: Offer personalized support and advice to clients, helping them understand the benefits of their WebCare service and identifying opportunities for additional services.

Collaboration: Work with the sales and marketing teams to refine the WebCare service and collaborate with the Project Manager to delegate complex development tasks to the Ninedot development team.

Industry Awareness: Keep up to date with the latest trends and technologies in website maintenance to ensure our services remain cutting-edge.

Job Requirements
Client Management: Exceptional ability to build and maintain relationships with clients, including managing expectations and coaching clients through their web care needs.

Problem-Solving: A proactive approach to problem-solving, with a willingness to tackle challenges independently before seeking support.

Technical Expertise: Proven experience in website maintenance and support, with a solid understanding of WordPress & HubSpot CMS platforms.

Communication Skills: Excellent communication and interpersonal skills, capable of fostering strong relationships with clients and teaUpgrade to see actual infombers.

CRM Proficiency: Proficient in using CRM software, preferably WordPress, for task and client relationship management.

Self-Motivation: Ability to work independently, prioritize effectively, and excel in a remote, fast-paced environment.
Team Player: A positive attitude and a commitment to contributing to team success, paired with a dedication to exceptional customer service.

Application Process
Interested candidates should submit the following to Upgrade to see actual info

A PDF resume with the naming convention: [Lastname.Firstname.Webmaster.pdf].
A brief overview of your relevant experience.
Your response to the question: If you were an animal, what animal would you be and why?
Your interpretation of the quote: "Work is love made visible" by Khalil Gibran.
Please ensure your application is well-formatted and easy to review, reflecting your ability to manage client communications effectively. If you have any questions or need further clarification, feel free to include them in your application.

Thank you for considering a career with us. We look forward to discovering how you can contribute to our team’s success.

Note: This is a remote position with a 60-day trial period to ensure mutual fit.