L3 Tech Support Engineer

Dear Technology Lover !

Please note that we only accept applications by email. Please read the instructions at the bottom of this job post to have your application considered. Do not apply through this platform.
Gallop Technology Group is 21-year-old MSP, family owned, and AZ-based, helping small businesses (mostly law firms) with their technology needs.
Benefits:
• Paid certifications
• Paid vacations
• Bonuses
• Raises
• Monthly management meeting and feedback
• Clear KPI's
• Opportunities to grow

Experience required:
• REQUIRED: Relevant minimum 3 YEARS experience working for an MSP
• REQUIRED: Microsoft Azure AD/ M365 experience
• REQUIRED: Experience working with an RMM and PSA software (DATTO preferred.
• REQUIRED: Hyper-V experience.
• Preferred: Cyber Security education/experience

This level (L3) support technician is a WFH position that will require you to:
• Diagnose, fix and document basic and advanced (escalation) support requests by phone, chat, Email and on-site with technology questions,