L2/3 Support - WFH

Please no beginners, we are looking for an Advanced role.

Looking to fill a new position for an IT support with IT security background. Must be experienced and have worked in the space for at least 6+ years. Have experience with RMMs and MSPs in the space. Good english skills, you will be calling American clients.


Please only apply if you have the experience needed, don't waste your time and ours. We are emphasizing on this, please don't come with these unrealistic expectations.

FAQs:

- Pay, we start at with $600+ bonuses- if you are expecting to get paid $2k you are out of your mind, we have been in the BPO/VA space for 12+ years. Please don't waste our time and yours.
- Xmas pay and holidays, Yes.
- How long is your longest standing PH employees? more than 5 years, we tend to retain unless you kill your mom and dad several times to miss work ( several miss work a few times because Grandma died like 18 times)
- What shift is this? this is 8am-5pm PST
- Do I get raises? of course, if you are good, good attitude, you will have a very very stable long term job, we review every 3 months
- Can you start me at more than $600 per month? NO, we won't. cost of living the US vs PH are incomparable, we pay per the ongoing rate in your country. Unless you are a system engineer able to work on complex stuff then maybe we can look into it. If have outstanding experience, great english then we can evaluate.
- We pay bonuses based on performance every 3 months. So the base pay is good but based on your drive and the value you add, you can score another $600+ bonus (trust us, the sky is limit on how much you can earn)
- Be honest and transparent, cheating is bad, and YOU WILL be exposed...the system wins every time, you know what wins every time as well, honesty and integrity.
Please don't waste your time and ours. If you don't show up to the interview it's an automatic disqualification.

Thanks