L1 Tech Support

Position Overview:

Level 1 Support Specialist is the first point of contact for technical assistance and mainly responsible for the monitoring of workflow/pipeline/job executions in Production environment. The ideal candidate should possess excellent communication abilities, strong problem-solving skills, and a customer-focused mindset.

Key Responsibilities:

Serve as the initial point of contact for Client requiring assistance with basic inquiries and issues
Monitor execution of workflows/pipelines/jobs
Review results of executions and report to Client
Diagnose and resolve basic issues encountered during workflow/pipelines/job executions
Log and track all issues using the Client’s ticketing system from creation to closing
Document root cause, solution, and create knowledge base documentation to assist with future troubleshooting
Follow up with Client to ensure that reported issues have been resolved to their satisfaction
Escalate complex or unresolved issues to higher-level support teams according to documented processes
Maintain and update technical documentation and procedures.
Collaboration with Service Delivery Manager, Project Manager, Client, and/or third-party vendors in the performance of work, as needed
Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or related field
Ability to write efficient and optimized SQL queries
Knowledgeable in Azure Synapse/Asure Data Factory
Previous experience in technical support role is a plus.
Knowledge and experience with IT service management tools and ticketing systems (e.g., ServiceNow, Jira, Azure DevOps) is a plus.
Attention to detail, organized, and can work well with a team
Strong problem-solving skills and the ability to troubleshoot technical issues
Customer-focused attitude
Excellent communication skills

Job Type: Fixed term

Contract length: 12 months

Pay: Php18,000.00 - Php35,000.00 per month



Benefits:

Company events
Health insurance
Opportunities for promotion
Promotion to permanent employee
Schedule:

8 hour shift
Afternoon shift
Day shift
Monday to Friday
Weekends


Supplemental Pay:

13th month salary
Company events
Health insurance
Opportunities for promotion
Promotion to permanent employee