Junior Systems Administrator at an MSP

About Us:
24hourtek, Inc is a full-service IT company based in San Francisco, providing high-end IT support and services for businesses in San Francisco, San Jose, New York, and more. We are a cohesive team that enjoys working with technology and each other. We work in a casual environment and avoid drama, but above all, we make sure we take care of our clients. We focus on a healthy work-life balance, so nobody here is allowed to work crazy hours.

Mission:
To build meaningful relationships with employees, clients, and vendors to increase efficiency, productivity, and use modern technology to future-proof businesses.

Vision:
Implement flawless technology. Resolve problems faster. Build lifelong connections.

Values:
Respect, Responsiveness, Enthusiasm, Accountability, Growth Mindset, Efficiency

Job Description:
If you LOVE helping people get and stay organized, enjoy interacting with a variety of systems, and are passionate about learning new technologies, we want you to join our growing team!

We are currently seeking an exceptional Systems Administrator to assist with the day-to-day management of internal and customer-facing systems. You will build amazing relationships with our team members and work closely with our team of highly skilled techs. We believe in a team approach and foster an environment where everyone contributes and is motivated to help one another. You must be able to easily build relationships with others and demonstrate a willingness to tackle any issue and get it done. This is a fast-paced environment, so you should be ready to quickly come up to speed on our systems and processes.

Responsibilities:
• Manage service dispatching and ticketing software.
• Analyze and optimize scheduling and dispatching processes.
• Utilize CRM tools related to service ticketing and dispatching.
• Work independently and communicate effectively with stakeholders.
• Identify opportunities for automation and process improvement.
• Generate reports on technician performance, service schedules, and account management.
• Collaborate with stakeholders to gather requirements, document workflows, and implement process changes.
• Provide data-driven insights and recommendations for process enhancements.
• Assist techs with optimizing their workloads and scheduling with customers.
• Multitask and handle multiple tasks in rapid succession.

Requirements:
• At least 5+ years of MSP experience.
• At least 10+ years of Systems Admin experience.
• Excellent organizational and time management skills.
• Strong interpersonal skills and ability to build relationships.
• Specialized knowledge of project, people, and deadline management.
• Efficient and logical problem-solving skills.
• Disciplined, motivated, punctual, and detail-oriented.
• Maintain clear and up-to-date documentation.

Prior experience with the following software tools is preferred but not required:
• Microsoft 365 (all areas)
• ConnectWise
• NinjaOne
• BrightGauge
• SQL
• Powershell
• Unix

Application Instructions:
• Be sure to describe any specific accomplishments you are proud of in your cover letter; we enjoy being impressed.
• Applications submitted without a cover letter will not be considered.
• Please also include linked in profile if have one and video with you speaking if you can please.

Job Type: Full-time Work Remotely
Schedule: 8 hour shift during business hours in the U.S., Day shift Pacific Time (PST)
Monday to Friday