Jewelry Customer Care Specialist

JOIN OUR GROWING TEAM AND SHAPE THE FUTURE WITH US!

About Us:
Brilliance.com is a top online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we’ve been the highest-rated online diamond store, proudly holding thousands of 5-star reviews.

Why Join Us?
Job Stability: Over 35 years of market success, offering long-term security.
Work with a luxury brand that values customers - 3,000+ 5-Star Reviews on Trustpilot.
Be part of a growing, innovative company in the fine jewelry industry.
Competitive opportunities for skill development and career advancement.

Description:
This role involves handling customer calls with professionalism and a solutions-oriented approach, ensuring exceptional support for luxury products.

Key Responsibilities:
Handle customer calls with professionalism and a focus on solutions.
Provide knowledgeable support for luxury products.
Use CRM tools to manage customer interactions efficiently.
Collaborate using Slack and GSuite for smooth internal communication.

Apply Now to be part of a team that cares about its customers and values its people.

Compensation & Schedule:
$550-$800 per month
Will be working in EST Timezone

Terms:
M-F, weekends off
Permanent Remote
Attendance Bonus
Performance Bonus
13th Salary (after completing one year)
Paid Christmas, NY, Easter Off + 5 Days PTO