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TYPE OF WORK
Any
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SALARY
N/A
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HOURS PER WEEK
TBD
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DATE POSTED
Jan 17, 2025
We’re Hiring: L1 Technical Support
Transform your workspace and your career—join us for a flexible Hybrid setup that fits your lifestyle!
We are currently on the lookout for an L1 Technical Support to join our team at Cloudstaff, the #1 workplace everywhere! Be part of a team that values your skills and supports your growth. Join us and make your mark in an organization that’s shaping the future, nurturing talent, fostering innovation, and creating a positive work environment where everyone can thrive!
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Role: L1 Technical Support
Work Arrangement: Hybrid
Location: WFH, Angeles
Schedule: Morning shift
Job Description:
Role Purpose:
To provide support to Internal Staff with day-to-day systems, applications and network support. This Role will be responsible for the resolution of Level 2/3 Technical Help Desk Tickets, assisting Staff with ad-hoc support requests and providing general advice on technical matters. Assistance with the maintenance of IT Infrastructure as well as execution of Infrastructure Projects may be required where necessary.
Specific Accountabilities and Deliverables:
Respond in a timely and professional manner to address desktop support requirements for end-users
Provide assistance on IT-related tasks
Setup user accounts/hardware adhering to relevant deadlines and Off-Board according to the Business process defined
Make sure Technology in all the offices Local and Remote are up to date and support where required
Work with relevant vendors with Hardware Requirements, Audits, Budgets.
Qualification and requirements:
Relevant Tertiary Qualifications and/or 1-2+ years experience in a fast-paced customer-focused corporate environment.
Experience administering with Active Directory, Office 365, SharePoint and OneDrive is ideal.
Perks & Benefits:
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
- Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
- Endless opportunities for career advancement
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Tech-on-wheels Support
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees' well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc
Cloudstaff: Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace?
Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
Cloudstaff Jobs
Experience an extraordinary global career at Cloudstaff, the #1 workplace everywhere. Join our talented team and be part of something bigger. Apply now!
