Inside Sales & Customer Support Associate (Remote, Full-Time)

Location: Remote (PH)
Job Type: Full-time
About NOVA Signage
NOVA Signage provides made-to-order signage solutions for sign and printing shops across North America. We specialize in creating custom signage, metal and acrylic signs, neon signs, illuminated LED channel letters, and more. Since 2016, we've provided access to top-tier, signage solutions to enhance our partners' product offerings.

Job Summary:
We’re hiring a Customer Inbound Sales Representative to join our sales team. This is a full-time, remote job opportunity.

Responsibilities
Manage inbound inquiries (emails, phone calls, and live chats via Zendesk) and serve clients from inquiry to sales stage
Input and enhance lead information in the CRM
Prepare and present quotes for client projects, collaborating with the design team as needed
Engage directly with clients via phone calls to answer questions, provide suggestions, and offer creative solutions for different options
Establish the best customer experience and increase the quote-to-sale conversion rate
Understand our products thoroughly to provide creative solutions for custom projects
Work collaboratively with the design and production teams to meet and surpass sales goals
Utilize AI tools like ChatGPT/Gemini to refine communications and enhance client interactions

Qualifications
Bachelor's degree and relevant work experience in Sales and Customer Rep
Exceptional English communication skills (writing, speaking, and reading)
Strong verbal English required; comfortable jumping on calls with clients
Experience with Gmail/G Suite
Experience with Zendesk preferred
At least 3 years of experience in sales and support, with a track record of achieving revenue targets
Strong mathematical skills (high school level) to understand and perform necessary calculations
Experience using AI tools like ChatGPT/Gemini for refining communication
Internet savvy, with a focus on eCommerce
Good attention to detail

Good to Have
Good copywriting skills with a focus on crafting clear messages for clients.
Ability to adapt communication style to various clients for platforms including email and phone calls.
Experience in using AI tools like ChatGPT or Gemini to assist in writing messages.
Proficiency in Excel and other data analysis tools

Work Schedule and Requirements
9:30 AM–6:30 PM PST (Manila time 12:30 AM–9:30 AM, Tuesday to Saturday)
Remote position with access to reliable internet and communication tools.

Perks from NOVA Signage
Remote work
13th-month salary
Industry-leading training in the inbound sales domain
Group insurance plan with one dependent covered (after 9 months with the company)
Paid time off: 10 Canadian public holidays + 10 days paid vacation + 4 personal days per year

Compensation:
29,000PHP to 39,000PHP + Performance bonus

How to Apply:
Please send your application through this form: forms(dot)gle/jcPLG7XreQKDs2Dp8
This is the ONLY way to get shortlisted.