Inbound Phone Answering and Warm Lead Nurturing

Work From Home Opportunity for Filipinos

Are you ready to join a team where your growth, flexibility, and success are the priority? Park Place Dental Practice is looking for a Customer Service Representative to help us deliver outstanding care and service to our patients!

Why Join Us?

Work From Home – Enjoy flexibility and convenience without the commute.
Comprehensive Training – We’ll train you on our cutting-edge CRM system, Go High Level, and provide ongoing sales training with consultants and coaches.
Performance-Based Bonuses – Earn extra based on the number of bookings you secure, with a base salary reviewed every 6 months.
Invaluable Skill Development – Gain skills and experience worth £thousands, including relationship-building, lead nurturing, and sales strategies.
???? Team Connection – Be an integrated part of our friendly, supportive team with regular weekly and monthly meetings.

What You’ll Do

Warm Lead Conversion – Book leads into free consultations with nurses or paid consultations with dentists.

Structured Follow-Up – Follow our proven phone handling and follow-up system while using your initiative to build deeper relationships and connections with leads.

Customer Interaction – Handle calls, emails, and chats to ensure patients feel valued and cared for.


What You Need

Excellent English communication skills, both written and spoken.

Customer service or sales experience (preferred).

Confidence using Google Suite, CRM systems, and phone tools.

A proactive, empathetic attitude with a strong desire to succeed.


The Perks

Ongoing Sales Training – With expert consultants and coaches to enhance your skills.

Career Growth – Opportunities to advance your career with skills that boost your earning potential.

Supportive Environment – Be part of a team that values and celebrates your success.


Ready to take the next step in your career? Comment below or send us a message today!

Your future starts here – apply now!

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We will be hiring 2-3 individuals with working hours of 8 hours a day, 7 days a week, to manage the phone lines and lead management between 8am-8pm UK Time
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Compensation Details

The starting salary for this position will be £5 per hour, with an immediate additional monthly bonus structure based on:

The number of new patient leads successfully booked in.

The quality of calls and relationship-building efforts.

Feedback from the general team and patient leads.


We are looking for someone who is proactive and eager to grow with us, with opportunities for further performance-based salary reviews.

Questions

1. Do you have any examples of when you have demonstrated excellent phone sales and customer service skills? How did your approach lead to success?


2. Are you comfortable being in a role where every call is recorded and you receive regular feedback? If feedback is not implemented, the role may be reassessed. How do you feel about this?


3. Are you able to commit to this role exclusively during your working hours, without taking on any other jobs? If tasks are not assigned, are you willing to use your initiative to write blog posts, answer questions on Reddit, promote the practice, write "You Ask, We Answer" blog posts, or manage a free dental >Facebook community?


4. Can you describe a time when you built a strong relationship with a client or lead? How did this relationship lead to a positive long-term outcome?


5. What other skills or experiences do you bring that could benefit Park Place Dental Practice in the long term?


6. How would you describe your spoken and written English skills? What education or training have you had to develop these skills?


7. Do you have any prior knowledge or experience in the dental or medical field? If not, are you comfortable learning about these industries?


8. Are you comfortable speaking with leads via video calls when necessary?


9. Are you comfortable sending WhatsApp voice notes as part of your communication with leads or clients?


10. Are you open to learning from online training material and implementing ideas within the business, such as setting up referral schemes or improving customer engagement strategies?


11. What is your biggest personal achievement to date, and why does it stand out to you?


12. What are your personal goals over the next 3-5 years? How does this role align with those goals?


13. What are your professional goals for the next 3-5 years? How can this position help you achieve them?


14. Why should we choose you over other candidates for this role?


15. Are you willing and able to work UK hours with shifts between 8 AM and 8 PM UK time?


16. What business or professional skills do you currently have that could help our practice succeed?


17. Can you share an example of how you went above and beyond to provide exceptional customer service?


18. How would you handle a situation where there are no immediate tasks to complete during your shift?


19. What creative or out-of-the-box ideas can you bring to help the practice grow and improve its services?


20. How do you approach resolving customer complaints or concerns in a compassionate and professional way?


21. What motivates you to excel in customer service, and how do you maintain your enthusiasm?


22. If faced with a difficult or frustrated lead, how would you handle the conversation to ensure a positive outcome?


23. What systems or tools have you used in previous roles to manage leads or customer interactions?


24. How do you balance being proactive with completing structured tasks assigned to you?


25. What do you value most in a team environment, and how do you contribute to creating a positive culture?


26. What books have you read about business, sales, or marketing?


27. Who are your mentors or people you look up to, and why?


28. Are you comfortable working as a Personal Assistant to the practice owner, Dr. Omar Parvaiz, which may include tasks such as calendar management, handling non-work-related tasks, cold outreach to improve the company’s growth, market research, booking travel, managing emails, creating reports, brainstorming new initiatives, managing newsletters, helping build them, creating engagement on social channels, and many other varied tasks?



We look forward to your responses.

Best regards,
Dr. Omar Parvaiz
Park Place Dental Practice