IT Support Technician (Full-Time)

Click link to apply: https://forms.clickup.com/6909993/f/6jw19-82298/TXRRDS4J7XVPXBOAC9

Work Hours: 9:00 AM to 5:30 PM AEDT

Starting Offer: 40k Full-time



Are you looking for a remote work opportunity?



Join a leading ICT Managed Services company in Australia that is renowned for creating bespoke solutions for their customers. If you excel at tackling technical challenges, enjoy collaborating with a supportive team, and value the flexibility of remote work, this role could be the perfect fit for you!



What you will be doing:

Provide first-level support to end-users via phone, email, or ticketing system

Troubleshoot and resolve basic hardware, software, and network-related issues

Log and track incidents and requests in a ticketing system, ensuring timely updates and follow-ups

Assist with the setup, installation, and configuration of computers, peripherals, and software

Reset passwords, unlock accounts, and assist with access-related issues

Help clients resolve technical issues remotely, providing IT support via email and phone

Escalate unresolved issues to higher-level support or specialized teams

Guide users in the basic use of software, applications, and IT resources

Follow IT support processes and contribute to their continuous improvement



Who we are looking for:

Excellent communication skills with the ability to assist non-technical users

Minimum of 3 years’ experience in IT troubleshooting, setup, or maintenance roles

Basic knowledge of Windows and macOS operating systems

Understanding of Microsoft Office Suite, email clients, and commonly used software applications

Basic understanding of networking concepts (IP address, DNS, DHCP, etc.)

Ability to troubleshoot printers, hardware, and mobile devices