IT Support - Help Desk Technician - NOC

Description:
Our team is looking for an experienced remote support technician to work remotely providing phone support, chat and email support. The ideal candidate would have worked in a similar work environment, have experience in customer service and possess excellent customer relationship skills. Strong communication skills and attention to detail are a must. Candidates should possess experience in networking, OS X and all Windows platforms. Experience working with a PSA such as Connectwise Manage and RMM tools are a plus. Please include a cover letter, resume, and references.
Technical Experience/Qualifications:

Minimum 5+ years’ experience in IT
Ability to independently troubleshoot and resolve a wide range of issues from application support to complex server and infrastructure issues.
Comprehensive understanding of:
Microsoft Windows Operating Systems
Windows Server
Microsoft 365
Active Directory
Group Policy
Managed switches/VLANs
Firewall & Network Management
VoIP phone systems
Understanding and Working Knowledge of DNS
Apple IOS experience
Previous experience working at a managed services company is a plus.

Details:
Hours: More than 30 hrs/week

Skills and Expertise
Network Administration Skills
Virtual Machine VPN
Systems Administration Skills
VMWare VMware vSphere
IT Helpdesk Services
System Administration System Maintenance
Desktop Operating Systems
Microsoft Windows macOS
Business Size
Business with 10-99 Employees Business with 100-999 Employees
Other
ConnectWise Automate Cisco Meraki datto Network Administration Nextiva Business VoIP Group Policy Server Administration Server & Virtualization Software VMware ESX Server VMware Administration Microsoft Azure Office 365 Troubleshooting Ticketing System System Configuration Helpdesk Customer Support