IT Coordinator

Company Overview:

Resolved IT is a Managed IT Service Provider based in Surrey, BC. We help small-medium businesses with full-scope IT services, including IT strategy consulting, IT support, and more.

Our company was founded because we were unsatisfied with "Traditional MSPs" and we wanted to do better. We use "Dedicated Service Teams" instead of a large helpdesk model to serve our clients with a personal touch and ensure a sustainable workload for our staff. Founded in 2020, we are a team of just ten people. We are a slow, sustainable growth firm, dedicated to the wellbeing of our employees, clients and the company alike.

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Job Overview:

The IT Coordinator is a front-line IT and administrative support position, focused on ensuring timely responses and high quality IT support to customers with IT issues, and assisting senior Resolved IT staff with their workloads.

A successful IT Coordinator has excellent soft and communication skills, and a natural aptitude for technology. We are less concerned about your technical background - we will teach you everything you need to know.

Duties:

Answer the inbound phone line and create tickets for new issues, ensuring ticket details and processes are followed with attention to detail.
Responding to and following up on multiple concurrent issues, managing several tickets at a time.
Track time spent working on each ticket by submitting accurate time entries to each ticket and maintaining a timesheet.
Develop and update IT Systems documentation such server credentials and information, standard operating procedures, and knowledgebase articles.
Utilize remote access software to connect to end-user computers and provide desktop support.
Requirements:

Fluent English Speaker.
Two (2) years' experience working in some form of corporate IT environment
A strong sense of internal motivation to learn and grow.
Join our team as an IT Coordinator! Apply today.

Job Types: Full-time, Permanent

Expected hours: No less than 40 per week