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TYPE OF WORK
Full Time
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SALARY
50,000/70,000
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HOURS PER WEEK
40
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DATE POSTED
Mar 18, 2025
Job Title: Level 2 Technical Support Engineer (Philippines)
Location: Philippines
Employment Type: Full-time (40 hours per week)
About Us:
Secure Tech MSP is a leading Managed Service Provider (MSP) with a strong presence in the Philippines and a global network of IT experts. We’re a tight-knit team of passionate tech enthusiasts committed to delivering top-notch IT solutions to our clients. Innovation, teamwork, and keeping our clients’ digital worlds secure and seamless drive us every day. We’re searching for a Level 2 Technical Support Engineer to join our crew and help us achieve our mission.
Why Join Us?
Competitive Compensation: Earn PHP 50,000 - 70,000 per month, with annual performance-based reviews.
Performance Bonuses: After one year, enjoy bonuses up to PHP 50,000.
Career Growth: We invest in you with training, certifications, and a clear path forward.
Work-Life Balance: Fully remote hours 9 to 6 EST-5, letting you work from anywhere in the Philippines.
Global Collaboration: Work with international clients and cutting-edge tools alongside a talented team.
Responsibilities:
As our Level 2 Technical Support Engineer, you’ll be the problem-solving hero our clients rely on. Your key tasks will include:
Delivering high-quality technical support via phone,
Diagnosing and resolving complex hardware, software, and network issues.
Managing user accounts, permissions, and access controls with tools like Active Directory.
Monitoring system performance and responding to alerts using industry-standard platforms.
Logging support activities accurately in our ticketing system.
Teaming up with colleagues and escalating issues to senior engineers when necessary.
Skills and Qualifications:
We’re looking for a tech-savvy professional who fits our vibrant culture. You’ll need:
Technical Expertise: 2+ years in technical support, preferably with MSP experience.
Core Skills: Solid troubleshooting skills with Windows Server, Active Directory, and networking (TCP/IP, DNS, DHCP).
Bonus Skills: Knowledge of cloud platforms (Azure, AWS, GCP) or certifications like CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals.
Communication: Strong English skills (written and verbal) to explain tech to non-tech users.
Problem-Solving: A sharp, creative mind for tackling IT challenges.
Team Spirit: A friendly, collaborative vibe and eagerness to support the team.
Full-Time Commitment: Ready to dedicate 40 hours/week fully to this role.
Important Note on Employment:
This is a full-time position (40 hours per week), and we need candidates who can give it their all. Our clients count on us for swift, reliable support, so working multiple jobs or freelancing during employment isn’t allowed. Your full focus and energy are essential to succeed here.
Why You’ll Love Working Here:
Impact: Solve critical issues that keep businesses thriving.
Growth: Gain access to training, certifications, and a path to Level 3 or higher.
Culture: Join a team that’s innovative, collaborative, and loves a good virtual game night.
Flexibility: Work remotely from anywhere in the Philippines with the tools and support you need.
How to Apply:
We’re shaking things up with our application process! To apply, please submit:
A 2-minute video telling us why you’re the ideal candidate. Share your experience, skills, and what excites you about joining Secure Tech MSP.
Your resume and any relevant certifications.
Video Submission Instructions:
Keep it short—2 minutes max.
Record it with your phone, webcam, or any device you like.
Upload it to Google Drive, Dropbox, or YouTube (set as unlisted) and share the link.
Email
The video lets you shine—showing off your communication skills, personality, and passion, which are vital for this role. It’s your chance to stand out beyond the resume.
Application Deadline:
Submit your application by 3/30/2025. We’re excited to watch your video!
Questions?
If you’re unsure about the video process or have any other questions, feel free to
