Human Resource & Customer Service Specialist

We are looking for a seasonal Human Resource & Customer Service Assistant for our Tax & Accounting Firm.

The person we are looking for must meet the following qualifications:
1. Must be reliable and can work 30 - 45 hours per week (depending on the company needs for that week)
2. Strong leadership and team management skills
3. Fluent in speaking English with Excellent American Accent
4. Must have 3+ years of experience working in human resource
5. Must have 2+ year of experience as a tax professional
6. Must have strong computer and data entry expertise, be able to meet tight deadlines and have the ability to pay attention to detail
7. Must be a fast learner and retain information when trained
8. Must be available to start as early as this week
9. Must have a bubbly and energetic personality and able to take constructive criticism from owners
10. Must be able to work under pressure and in a high stress work element
11. Must be able to complete multiple task at a time and meet deadlines
12. Must have strong computer skills and able to navigate between multiple office systems at once to get the job done
13. Must have 1+ years of experience as a virtual assistant
14. Must have strong problem solving skills

Some of the task that the Human Resource & Operations Manager will complete is:
1. On-boarding new employees by setting up all of their logins, sending them their offer letters and assisting them with completing all of their new hire packets
2. Completing orientation with the new hires
3. Monitor that employees are completing required trainings
4. Monitor and fix employees time and attendance and constructive employees weekly schedules
5. Checking and verifying the documents that employees submit for accuracy
6. Assisting with other general office administrative task
7. Prepare presentations for team meetings and trainings
8. Monitor office goals and motivate team to reach out team goals and their individual goals
9. Conduct daily team meetings and customer service trainings
10. Monitor employees End of the Day Reports and daily task completions
11. Resolve employee system and login issues
12. Order office supplies
13. Schedule office technical support and operations needs
14. Assist with resolving customer disputes
15. Review employee customer calls/ text/ emails to make sure they are meeting company expectations
16. Proof read and edit company material

Additional Preferred Skills:
1. 2+ years utilizing Tax slayer tax software
2. 2+ years utilizing Canopy CRM System

If you think you are the best person for the job: RECORD A 2-3 MINUTE AUDIO SELF INTRODUCTION ABOUT YOUR SELF AND WHY YOU FEEL YOU ARE THE BEST FIT FOR THE POSITION USING VOCAROO and include the link to the audio when sending your resume to apply for the position.