Hiring Customer Support Rep for Ai Saas - 4 Day Work Week

Hi,

We are hiring customer support/success reps at our Software company Mysticpod.com

The shifts we have available offer 4 day work weeks but require weekends.

This is what it looks like:

1. Shift 1: US Time zones - Sat- 12 hours, Sun - 12 hours, Mon- 8 hours & Tues- 8 hours (wed, thurs, fri off!)
2. Shift 2: Asia time zones- Sat- 12 hours, Sun - 12 hours, Mon - 8 hours & Tues - 8 hours (wed,thurs, fri off!)

The 12 hour shifts have a 1 hour break!

We would really like people that have at least a minimum of 3 years of customer support experience.

We have a lot of opportunity for growth!

TO APPLY FILL OUT THIS FORM: forms.gle/8YhofDKN1sh6yWC57

About Us
Mystic AI Inc. is at the forefront of AI-driven innovation, creating the best AI image generation tool for print-on-demand sellers. With over 15,000 people on our waitlist and rapid growth, we are preparing to scale our operations significantly. As we come out of closed beta and enter a phase of explosive growth, we are seeking talented individuals to join our team and help us deliver exceptional customer experiences.

Role Overview
We are looking for a Customer Success Representative to join our growing team. This role is critical to ensuring that our customers have a seamless and enjoyable experience using our platform. You will be the frontline support for our users, helping them navigate the platform, addressing their inquiries, and ensuring their success with our product. Additionally, you will play a key role in quality assurance and contribute to product improvement by providing feedback from customers.

Key Responsibilities
- Serve as the primary point of contact for customers, providing prompt and effective support via chat, email, and other communication channels.
- Assist customers with onboarding, ensuring they are fully equipped to use the platform and achieve their goals.
- Troubleshoot technical issues and collaborate with the product team to resolve them.
- Develop and maintain a comprehensive knowledge base to help customers self-service their inquiries.
- Analyze customer satisfaction metrics (e.g., Net Promoter Score) and suggest improvements to enhance the customer experience.
- Participate in QA testing of new features before they are released to ensure a smooth customer experience.
- Collaborate with other teams, including marketing and product, to share customer insights and drive overall product success.
- Help manage escalations and ensure that customer issues are resolved in a timely manner.

Qualifications
- YOU MUST HAVE EXPERIENCE WORKING IN CUSTOMER SUPPORT AT A SAAS COMPANY AT SOME POINT
- 3+ years of experience in customer support, customer success, or a similar role, ideally within a startup or fast-paced environment.
- Familiarity with e-commerce, print-on-demand, or AI-driven products is a plus.
- Strong communication skills and the ability to explain complex concepts to non-technical users.
- Experience with customer support tools and CRM systems.
- Ability to work in a flexible time zone, with availability to cover various shifts as needed.
- A proactive and problem-solving mindset, with a passion for helping customers succeed.

TO APPLY FILL OUT THIS FORM: forms.gle/8YhofDKN1sh6yWC57