Healthcare Scheduling & Support Specialist

I am seeking a skilled and motivated Healthcare Scheduling and Support Specialist who will facilitate patient access to therapy by processing referrals, coordinating with healthcare providers, and ensuring smooth transitions into care. The GrowthAssistant will also manage scheduling, respond to client inquiries, and collaborate across teams to resolve booking and availability concerns while following established workflows and maintaining excellent patient support.

Salary: Up to Php 60,000 depending on experience

The Benefits:
Work From Home
Attendance, Performance, and Referral Bonuses
Paid Holidays and Time Offs
Health Insurance Card

Core Tasks:
Receive and process mental health referrals from providers, care centers, and patients, ensuring timely follow-up communications and confirmations (based on existing SOPs and cadence)
Coordinate with primary care offices, psychiatry practices, and higher level of care facilities (e.g., IOP) to ensure warm transition of patients into care
Respond to general client inquiries and support requests in a timely, caring, and professional manner
Collaborate with other teams to resolve any issues or escalations related to bookings, availability, or provider concerns
Assist clients with questions, and guide them through the booking process as needed
Review the availability in the insurance platform, and make changes based on workflows
Communicate over mostly email, but also calls and chats as needed
Follow provided workflows, SOPs, and templates as updated
Provide great service and care to help patients schedule therapy

Must-Have:
2+ years of experience in booking coordination, medical scheduling, or a similar role
2+ years of experience using Zendesk (or any CRM, Zendesk is preferred)
2+ years experience in basic to intermediate Excel/Google Sheets
Experience managing availability in scheduling or booking systems
Ability to utilize and reference multiple systems simultaneously
Strong organizational skills and attention to detail
Ability to learn multiple systems including proficiency with platforms like Octave or other scheduling tools, Electronic Health Records (EHR) systems, insurance verification, etc.
Effective communication and problem-solving skills
Ability to work US time zones

Nice to Have:
Experience in healthcare, specifically mental healthcare is ideal
Experience with HIPAA

Please send me the link to your updated resume to save both our time.