Customer Service Manager

Rose Inc is at the forefront of the beauty industry, combining immediate results with long-term skincare benefits. We challenge clean beauty stereotypes with vibrant colors, visible luminosity, and clinically proven outcomes. Our products feature bioengineered botanical ingredients and safe synthetics, ensuring quality and efficacy. Committed to sustainability, our packaging is recycled and recyclable. Rose Inc is proudly vegan, cruelty-free, and Leaping Bunny certified.

Responsibilities:
* Oversee and manage the customer service team to ensure exceptional service is provided to all Rose Inc customers.
* Monitor and evaluate customer service interactions across all channels, ensuring adherence to company standards and policies.
* Develop and implement customer service policies, procedures, and best practices to enhance customer satisfaction and loyalty.
* Resolve complex customer issues and complaints efficiently and effectively, ensuring a positive resolution.
* Train and mentor customer service representatives to enhance their skills and performance.
* Utilize Shopify to manage customer orders, inquiries, and service tickets.
* Analyze customer feedback and data to identify trends and areas for improvement.
* Prepare and present regular reports on customer service metrics and performance.

Qualifications:
* Proven experience in a customer service management role, preferably within the beauty or skincare industry.
* Proficiency in using Shopify for customer service management.
* Excellent communication, problem-solving, and interpersonal skills.
* Strong leadership and team management abilities.
* Ability to analyze data and make informed decisions.
* Passion for beauty, skincare, and environmental sustainability.

Software to Be Used:
* Shopify
* Others (TBD)

Time zone: TBD

Working Hours: 8 hours per day / 40 hours per week (Open for part time or full time)

Rate: $1,000 AUD/month

Application Requirements:
* Resume
* Send us at least 2–3 minute video recording sharing your professional experience and why you’re the best candidate for the position

Submit your application through the link below:
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Thank you for your interest in joining our team. We look forward to receiving your application!