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TYPE OF WORK
Any
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SALARY
$7/hr
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HOURS PER WEEK
40
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DATE POSTED
Dec 30, 2024
To apply: Submit your application through the provided link below:
We are seeking a highly organized and detail-oriented professional to manage guest communication and ensure smooth operations for our rental properties. The ideal candidate will be tech-savvy, have strong customer service skills, and be capable of handling various administrative duties using digital tools to maintain our high standards.
Responsibilities:
Revenue Management
Daily pricing management to maximize revenue and bookings by adjusting the pricing of unbooked dates
Research upcoming compression events in the area, and lower or raise pricing accordingly
Identify the current booking lead time in PriceLabs, and compare and match unbooked dates’ prices to those of competition
Adjust pricing up or down based on definitions on a weekly basis
Research comparable listing pricing and adjust rates accordingly
Guest Support
-Communicate with guests through our property management system
-Answer questions from current, incoming, and inquiring guests using our property information sheet
-Ensure all guests have completed the pre-arrival form and signed rental agreements
-Ensure all guests have received their access codes prior to arriving at the property
-Respond to guests requiring assistance gaining access to the property
-Give recommendations of places to eat and things to do that are relevant to the guest using our canned responses
-Manage the cleaning and supplies
-Review cleaning schedule on a daily and weekly basis
-Verify cleaners arrive by 12:30pm PST
-Review photos from cleaners to ensure property is complete
-Manage supplies and reorder when needed
-Process all resolution claims
-Coordinate property maintenance and property inspections
-Monitor battery levels (locks and cameras)
-Review property video recordings daily to ensure compliance with house rules
-Manage reviews - Rate guests and publicly respond to guest reviews
-Process all vendor payments
-Ad-hoc data entry projects
Results:
-Maintain a review rating of 4.8 or higher
-Maintain 100% response rate to all inquiries
-Maintain response time of 12 minutes or less for all inquiries
Requirements:
-Prior experience in guest support with companies like Vacasa, Airbnb, Expedia, or VRBO
-Prior experience in hotel, airline industry, or similar, specifically in revenue or pricing management a plus
-Very strong written and spoken English language
-Extreme attention to detail
-Outstanding customer service
-Excellent typing including speed and accuracy
-Ability to problem solve
-Read critically
-Ability to work with multiple technology platforms like Google Drive,
-Ability to work 40hrs per week and can work Saturday & Sunday
To apply: Submit your application through the provided link below:
