Guest Success Executive

Job Type: Full-time, Remote (Permanent WFH)
Pay Rate: $3-5 USD per hour

Job Summary:

We are looking for a candidate with brilliant communication skills - both oral and written- who is friendly, polite, and professional and will join our “Guest Success Team” at Hostly.

We are a fast-growing Airbnb management company with 30 UK-based properties, and the latest properties on the island of Zanzibar, Tanzania.

Key Responsibilities:

-Look after all guest communications, including enquiries, FAQs, and complaints via messaging platforms such as Airbnb and on the phone via our virtual landline number
-Coordinate with our cleaning teams to ensure every apartment is cleaned to a high standard and timely manner
-Work with our property manager to log all maintenance issues
-Support Hostly’s two directors with ad hoc projects and administrative tasks

Qualifications:

-A great communicator in both written and verbal English
-Highly intelligent
-Attentive to detail
-A natural problem solver
-Driven to do every job to a high standard
-Well-mannered, polite, calm, and caring
-Experience in high-level administration, including managing systems and tools used in daily operations.
-Must be able to work independently and coordinate across multiple teams effectively.
-Must be okay to work during weekends
-Must be okay to work night shifts (operational hours are 5am/6am to 10pm UK time).

Preference:
Prior experience in customer service and working night shifts are preferred, but not essential