Go High Level Chat Support & Customer Service

We are looking to find a few folks who can help manage our company Live Chat feature for our Go High-Level whitelabel called the online business Automator. This is a service we would like to continue to grow and scale to offer additional GHL agencies. We help manage their GHL user's questions via LIVE CHAT and address any technical issues.

This would be purely through the live chat feature, using platforms like Gleap and Clickup in which you'd be responsible for answering questions and helping clients solve problems on their sub account.

We are looking for immediate start with a required availability of Monday - Friday 9am - 12pm PDT (california time)

The hours of service currently range between 9-4pm PST, with less than 5-10 live chat tickets per week. As we continue to grow and offer this service to additional agencies, this will increase, and the need for more active members will increase.

If this is a role you're excited to grow in, we would love to have you on our team!

Preferred experience:

- excellent written communication skills and the ability to easily communicate with clients on difficult tasks
- the ability to explain complex tech issues in a simple way
- the ability to have great customer support skills and remain compassionate and helpful throughout
- a solid understanding of GHL and how the platform works as a whole


IMPORTANT**** DO NOT SKIP***

Based on mass volume of applications we will only be reviewing those that follow these instructions precisely:

Application subject line: Go High Level Live Chat Support Agent

1. Please provide extensive details regarding your experience using the Go High Level CRM that help demonstrate your knowledge of the software

2. Provide a clear and well written explanation detailing to a CRM user how they would be able to create their custom domain for custom email and funnel pages in their sub account with a clear step by step process- answers copying Go High Level help pages will not be accepted.

3. Please provide examples of work you’ve completed in GHL including custom workflows, automation or other tech stacks you feel confident demonstrate your skills.

This is a VERY technical role and requires extensive knowledge on the platform to succeed.

We cannot wait to meet you!