Full-Time Virtual Assitant

****PLEASE READ: Due to previous candidates / hires using time theft methods, we use a robust time tracking / screen shot taking software that takes a screenshot randomly 3 times every 10 minutes*********

We are looking to hire 1 full-time virtual assistant to join our team. The business hours are from 9 AM until 5 PM EST (American). This is a home-based position so it is imperative that all candidates have a quiet room to work in, a personal computer, stable high-speed internet access (50 Mbps download AND upload speed or higher), and a noise-cancelling headset.

Duties
- Reach out to past and current customers to follow up and try to get more orders
- Contact warm leads (customers who entered their details in the website but never ordered) and try to get them to place orders
- Receive inbound calls, emails, and live chat requests. Answer inquiries from customers and leads regarding product services
- Social media management, create/plan posts on Facebook and Instagram, build followers, follow and interact with similar businesses
- Contact businesses and market our products to them to advertise to their patients
- Maintain accurate and up-to-date records of correspondence
- Maintain privacy and discretion at all times
- Any other tasks as required by management

Qualifications
- University or college degree
- Minimum 3 years of experience as a customer service representative, or any related background
- Self-motivated and driven, ability to work independently
- Must have excellent communication skills in English (oral, written, and comprehension)
- Must be well-versed with computers and computer programs (such as Microsoft Office applications), internet proficiency.
- Professional, organized, with excellent phone etiquette is required
- Medical background an asset

Compensation
30,000 PHP per month (negotiable, depending on the candidate)

Business Hours
Business hours are from Monday through Friday, between the hours of 9 AM and 5 PM Eastern Standard Time EST. 40 hours per week, with 30-minute paid break.

To Apply
If you are interested in applying, please send us your current CV and a 20-second minimum voice recording as a Dropbox or Google Drive shared link. Please ensure that the link works prior to sending it as this speeds up the application process.