Full Time Customer Support | Virtual Assistant

Cleanzen is a tech-driven cleaning service based in Boston, MA. We are growing quickly and bringing on a Virtual Assistant to help sustain company growth.

We are looking for someone that has great sales skills, customer service skills, live availability (have to reply with-in 5 minutes), is a fast learner, and can commit to working with a company long-term.

The first month will be a trial. We will test your abilities, and once the trial period is up, you will grow with the company. We are seeking a Virtual Assistant to help 40 hours per week 8AM-5PM EST US Time Monday to Friday. Please put Yes, I understand in Let us know about your experience with the task above

Requirements: 

English Speaking VA and comfortable on phone
Sales-driven, uses empathy and listens when talking to customers to understand their needs
Hubstaff to track working hours
Reliable Internet, Reliable PC, Noise Cancelling Headset
 
Initial Responsibilities:
- Sales: Use empathy, listen and understand what customer wants are. Handling sales and customer inquiries. Take all inbound calls, transfer to me only when necessary

- Customer Service: Responding to customer inquiries and issues promptly and professionally. Use the H.E.A.R.D method when dealing with customers.

Future Responsibilities:

- Operations: Managing cleaning teams, being an intermediary between our teams and customers, managing our schedules.

- Hiring: Help with onboarding, and vetting potential cleaning teams.

You will work closely with the team, have opportunities to learn new things, grow your skills, and be compensated well for your performance.

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