Front Desk Representative with Social Media Posting Experience #4913

Are you a customer-focused professional with excellent organizational skills and a positive attitude? Join our team as a Front Desk Representative and make a lasting impression!

Job Description:
We are seeking a reliable and friendly Front Desk Representative to be the first point of contact for visitors, clients, and customers. In this role, you will be responsible for greeting guests, managing phone calls, scheduling appointments, providing exceptional customer service to create a positive and professional office atmosphere, and handling social media postings to enhance our online presence. Your contributions will ensure smooth operations and improve client satisfaction.

Key Responsibilities:
- Reception and Greeting:
- Greet guests, clients, and vendors in a warm and professional manner.
- Maintain a tidy and welcoming reception area.

Phone Management:
- Answer, screen, and direct incoming calls courteously and efficiently.
- Relay messages accurately to the appropriate departments or individuals.
- Provide information regarding the company's services or products.

Appointment Scheduling:
- Coordinate in-person and virtual appointments, ensuring proper scheduling and timely reminders.
- Send appointment confirmations and pre-visit instructions via phone, email, or text message.

Customer Service:
- Assist clients with inquiries, concerns, and other needs, ensuring high satisfaction levels.
- Resolve customer issues professionally and escalate when necessary.
- Liaise with internal teams to ensure timely support.

Follow-Up and Administration:
- Conduct post-appointment follow-ups and respond to outstanding needs.
- Maintain customer records, contact lists, and documentation.
- Handle administrative tasks, such as managing mail and shipments.

Collaboration and Office Support:
- Support daily office operations by working closely with teaUpgrade to see actual infombers and leadership.
- Manage office supplies and inventory checks.
- Uphold company policies, procedures, and confidentiality.

Social Media Postings:
- Create and post engaging content on social media platforms to promote the company's services and updates.
- Monitor social media channels for engagement and respond to comments or inquiries.
- Assist with developing strategies for increasing online visibility and audience engagement.

Qualifications:
- High school diploma or equivalent required; some college or vocational training preferred.
- Previous experience in customer service, reception, or administrative support is a plus.
- Proficiency in Microsoft Office (Word, Excel, Outlook) or similar office software.
- Experience with scheduling systems or CRM tools is beneficial.
- Familiarity with social media platforms and content creation.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a professional phone demeanor.
- Ability to multitask, prioritize, and stay organized in a fast-paced environment.
- A friendly, positive attitude with a passion for providing excellent customer service.
- Dependable, punctual, and proactive in problem-solving.

Tools You Will Use:
- Microsoft Office (Word, Excel, Outlook) or equivalent software.
- Scheduling and CRM tools (experience with these is a plus).
- Phone management and communication systems.
- Social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn).

Working Hours:
- Full-Time : 8AM - 5PM Pacific Time

Preferred Traits:
- Ability to adapt and work independently or as part of a team.
- Strong attention to detail and time management.
- Friendly, approachable, and proactive.

Non-Negotiables:
- Screenshot and productivity tracker required.
- Credit score check required.
- Time of Work Hours: Must be available during standard office hours.

Benefits:
- Paid 30 business days of training (focused on both mindset and skillset).
- Work-from-home opportunity.
- 7th month, anniversary, and performance bonuses.
- Access to training resources.
- Collaborate with a supportive community of VAs.
- Weekly payment.
- Claim reimbursements every quarter for Philhealth contributions after 6 months of tenure, and after 1 year, opt between Philhealth or HMO.

How to Apply: Please answer and provide the following questions to help us determine if you’re a good fit for the role:
1. Resume Link
2. Video Introduction link that is related to the job ad to be considered.
3. Are you currently employed?

Why Join Us?
By joining us, you'll be part of a dynamic and thriving team that values collaboration, personal growth, and exceptional service. This is a great opportunity to develop your skills, receive competitive benefits, and work in a flexible, supportive environment!