Freight & Logistics Customer Support Specialist

Enjoy work life balance and a rewarding career with My Freight VA. Our client is searching for experienced freight & logistics specialists to join their support team.

The ideal candidate has minimum 2 years customer support experience working for DHL, UPS, Fed Ex or an established freight forwarder or BPO in logistics role. You demonstrate excellent communication skills with clear perfect English and strong people skills.

You are motivated with high attention to detail that works independently with limited supervision. You have a can-do attitude, willingness to learn and naturally strive to get things done right first time with the confidence to ask probing questions to find solutions.

Responsibilities:
As part of the customer support team you will interact with freight carriers and customers alike to resolve general enquiries that may arise such as:

• Taking inbound calls plus making outbound calls to customers and suppliers daily
• Complete freight quotations & booking requests
• Provide customer support by responding to emails, skype / slack requests etc
• Complete incoming enquiries with a set of FAQ’s, systems and procedures
• Shipment track & trace status updates with various freight companies
• Updating daily reports in Trello, google sheets etc
• Ability to take ownership issues and work to resolve customer challenges
• Proactively communicate with customers providing progress updates

Requirements:
• At least 2 years experience working for DHL, UPS, Fed Ex or freight forwarder or logistics role with BPO
• Strong verbal and written English communication skills
• Must handle inbound & outbound calls working from home office environment
• Ability to follow structured systems and procedures
• Effective time management and prioritisation skills
• Ability to work independently with limited supervision or direction
• Strong multi-tasking skills
• Proficient with Microsoft Office and Google products suite
• Data entry skills
• Soft Skills: driven, team player, customer focused, high attention to detail, problem solving mindset with a can-do attitude & willingness to learn

Equipment Needed:
• Desktop or Laptop
• Dual monitor / second screen required
• Core I5 or Ryzen 5 & above
• Min 8GB RAM
• Microsoft windows genuine version
• Backup Internet
• Backup power

Wage: From 30,000 PHP per month based on candidate experience and skills

Benefits:
• Variable monthly and or annual bonus for exceeding KPI targets
• Full time work from home role
• Day shift working 8:30am – 5:30pm Monday to Friday Australian business hours
• No weekend work
• Holiday & sick leave
• Australian national public holidays
• Birthday bonus day off
• Benefits contributions towards Pagibig, SSS & Phil Health
• 13th Month pay

IMPORTANT: If this role sounds like your next career move then click the link below and complete the Google form application ASAP.

https://forms.gle/maBZCoN8uQX38S399