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TYPE OF WORK
Full Time
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SALARY
Php 31,000 - 40,000 p/m USD 650 - 825 p/m
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HOURS PER WEEK
TBD
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DATE POSTED
Jul 14, 2021
CUSTOMER SERVICE PROFESSIONAL
THIS IS A FULL-TIME HOME BASED JOB
All applicants must have HIGH SPEED Internet connection + a 'data plan' back up!
IMPORTANT
You must be a super switched on and an extremely conscientious individual with outstanding spoken and written English.
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Please send a video application to arrive NO LATER THAN
5pm (UK Time) Midnight (Local Time) on Sunday 18th July
IDEAL start date Monday 2nd August (flexible)
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HOW TO APPLY
Please send a short (3 min) selfie video and CV to
APPLICATIONS WITHOUT A VIDEO WILL BE IGNORED
PLEASE ANSWER THE FOLLOWING QUESTIONS
1. Introduce yourself
2. Why would you like to work for Flair Gymnastics?
3. Explain why you believe you are a conscientious person? -give examples.
4. Why you for this role?
5. If you had a super-power what would it be?
6. Who inspires you the most? (apart from a family member)
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IMPORTANT
IDEAL start date - Monday 2nd August (flexible)
THIS IS A FULL-TIME HOME BASED JOB
All applicants must have HIGH SPEED Internet connection + a 'data plan' back up!
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INTERVIEW ROUND 1
What | 1-hour online interview slot
Where | By Zoom video call
When | Week beginning 19th July. You will be contacted with a time
What | 1-hour online interview slot
Where | By Zoom video call
When | Week beginning 26th July. You will be contacted with a time slot if you are shortlisted.
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START and TRAINING |
When | Monday 2nd August (flexible) | 10 days training minimum.
Where | By Zoom video call and online
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THE JOB
Who are we?
We are Flair Gymnastics, a chain of gymnastics clubs for children in the UK offering after school and weekend classes for children of all ages and level of ability, with our core purpose being to build CONFIDENT kids through the sport of Gymnastics.
PLEASE DO YOUR HOMEWORK ABOUT OUR COMPANY BEFORE APPLYING TO
We are a small business based near London in the UK.
The company is led by founder & CEO Richard Dwyer - PLEASE DO YOUR HOMEWORK ABOUT RICHARD BEFORE APPLYING.
TRAINING
You will get to work directly with Richard, Sophie and our current customer service tea
YOUR ROLE
Your role is primarily customer service front line, by phone, web-chat,
You must love to chat with parents in helping them choose the best classes for their child.
The role includes everything around the service of our members and their membership.
The role also includes administration tasks for our marketing, working with our marketing manager (Sophie.)
WORK PATTERN
40 hours per week
Working 5 days per week
Alternate Tuesdays & Saturdays (see below)
PAY AND BENEFITS
- $650 - $825 / Month
- Paid 28 days holiday/leave
- All local public holidays off and paid
- Paid Breaks
- Paid 13th Month
Monday | 4.00pm - 12.00am
Tuesday | 4.00pm - 12.00am (Bi-Weekly Day-Off)
Wednesday | 4.00pm - 12.00am
Thursday | 4.00pm - 12.00am
Friday | 4.00pm - 12.00am
Saturday | 4.00pm - 12.00am (Bi-Weekly Day-Off)
Sunday | DAY-OFF
THE TYPE OF PERSON WE ARE LOOKING FOR...
Must be comfortable working alone and as part of a small and remote team.
Must like the night shift, you will be working on the UK time-zone (4.00pm - 12.00am- Local / 9.00am-5.00pm-UK)
Self-motivated
Conscientious
Reliable
An empathetic and caring problem solver always looking for the perfect solution
Impeccable timekeeping and diary management
Incredible attention to detail
Amazing telephone manner
Someone who wants to showcase their customer service excellence as part of a caring and supportive company
SKILLSET MUST INCLUDE...
Incredible spoken and written English
Comfortable and fast at inputting into cloud-based IT systems/database.
FULL training and ongoing support will be given.
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Interviews will take place by ZOOM -------------------------------------------------------------------------------------------------------
During the interview you will be asked to give the following answer to the following question
QUESTION - What is the last name of the 3rd coach who worked for Flair in 1998?
ANSWER - Ruddock
HOW TO APPLY
Please send a short (3 min) selfie video and CV to
APPLICATIONS WITHOUT A VIDEO WILL BE IGNORED
PLEASE ANSWER THE FOLLOWING QUESTIONS
1. Introduce yourself
2. Why would you like to work for Flair Gymnastics?
3. Explain why you believe you are a conscientious person? -give examples.
4. Why you for this role?
5. If you had a super-power what would it be?
6. Who inspires you the most? (apart from a family member)
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THIS IS A FULL-TIME HOME BASED JOB
All applicants must have HIGH SPEED Internet connection + a 'data plan' back up!
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