Financial Customer Service Representative (On-Site in Manila)

Who We Are

Brolly Labs is a business process outsourcing specialist that combines process expertise with amazing offshore talent, resulting in the best of both worlds value outcome for its clients.

As an incubator of cutting-edge services, software, and AI brands, we partner with forward-thinking firms in e-commerce, legal, healthcare, and software sectors to deliver human-centric solutions that make a real difference.

Our vibrant team includes everyone from customer service experts to virtual assistants, operations gurus, and tech aficionados. As catalysts for change, we're on the lookout for the best and brightest - the top 1% who are not just talented, but obsessed with quality. We're after individuals who bring their A-game every day, thrive in a dynamic environment, and are as passionate about their work as we are about creating groundbreaking innovations.

What You'll Do

Handle customer inquiries through various channels, including calls, emails, and chats.
Investigate, diagnose, and resolve customer issues by helping customers identify root causes and provide solutions.
Stay updated on products and policies and provide accurate information.
Meet performance metrics.

Who You Are

We're looking for someone who meets the following requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.

You must be based in Metro Manila and available to work on-site at an office in either the Makati or Ortigas area. This position is not remote.
2+ years of experience in a customer-facing role (emails, chats, phones).
Solid background in financial customer service accounts in the U.S., such as handling inquiries for banks, credit card companies, or financial institutions
Familiarity with applications such as Gorgias, Zendesk, Kustomer, and Confluence is advantageous.
Familiarity with financial tools like PayPal, online banking platforms, and other related payment processing systems.
Excellent English language skills, both spoken and written, with clarity, precision, and grammatical accuracy.
Neutral American accent, with the ability to use American slang (natural English) for effective written and verbal customer communication.
Exceptional communication skills with a friendly, empathetic, and upbeat tone.
Quick thinker who is proactive and adaptable in diverse situations.
Rates and Expectations

Work Setup: In Person (Must be willing to work in an office)
Full-Time Role
The role may involve either 1) handling multiple channels (phones, emails, and chats) or 2) focusing on a single channel (voice or non-voice).
Rate starts at $5 to $8 per hour depending on skills and experience
Timezone: Eastern or Pacific

If you're eager to seize this opportunity and ready to leave your mark, please submit your application through our Careers Page. Note that only applications submitted using the career page form will be considered. Thank you.

Apply Here: https://www.careers-page.com/brolly-labs/job/QXV5W53R