Field Support Agent (Remote - Philippines)

Position Title: Field Support Agent
Location: Remote (Philippines-based)
Reports To: Operations Manager
Department: Operations
Schedule: 7:00 AM - 5 PM EST, Mondays-Fridays

Position Overview:
As a Field Support Agent, you will play a vital role in coordinating and supporting our field operations.

Key Responsibilities:
Coordinate with Pool Technicians on their daily tasks and scheduled routes for the day.
Oversee the scheduling of service appointments and ensure timely and accurate completion of service work.
Track daily field technician activity, including start times, site durations, and adherence to standards.
Review technician voicemail logs to ensure effective communication.
Complete and monitor daily customer retention reports.
Maintain accurate customer records and interactions in the system, ensuring data is up to date and accurate.
Process customer payments & invoices
Execute special projects as assigned by the Area Manager or Operations Manager to support company growth and improvements.

Qualifications / Requirements:
At least 1 year experience in a call center industry.
Should have a bachelor's degree
Strong telephone etiquette and customer service demeanor.
Should be fluent in English, both written and verbal
Has excellent communication and interpersonal skills.
Should have exceptional organizational and time management skills.
Should have a proactive approach to addressing operational needs and maintaining high standards.
Attention to detail and commitment to accurate documentation.
Knowledge in Asana & Pool Brain is a plus but not required.
Should be able to submit KPI reports on a daily, weekly & monthly basis
Should have reliable internet connection with a backup solution in case of interruptions.

What We Offer:
Salary: $800 USD/monthly
$50 Health Card Reimbursement & 13th Month pay (after 90 days)
Supportive and collaborative company culture.
Opportunity to make a meaningful impact on company operations.
Our rapid growth creates exciting opportunities for you to advance and grow alongside the company.

About Us:
At Captains Pool Care, LLC, we are dedicated to delivering exceptional pool care services while maintaining the highest standards in operations and customer satisfaction.

How to Apply:
Please send your updated resume, a cover letter outlining your experience and qualifications and a 1-minute video introduction of yourself to Upgrade to see actual info on the subject line: CPC Field Support Agent Applicant.

Only shortlisted candidates will be contacted.