FEMALE Technical Support Representative

Job Summary:
The Technical Support Specialist is responsible for providing high-quality support to customers, resolving technical issues. This role involves troubleshooting, diagnosing, and providing solutions to both routine and complex technical issues, primarily via phone, email, or live chat. The goal is to ensure customer satisfaction by resolving problems in a timely and efficient manner.


Key Responsibilities:
Troubleshoot and Resolve Issues:
>Guide customers through step-by-step solutions using remote tools or over the phone.
>Document technical issues, solutions, and customer interactions in a ticketing system.

Customer Support:
>Provide exceptional customer service by addressing technical inquiries and providing prompt, clear, and accurate resolutions.
>Offer product or service recommendations based on customer needs.
>Escalate unresolved or complex issues to senior technical support or specialized departments.


Tools to be Use:
Dialpad
MantisHub
Ring Central
Zendesk

Qualification:
Must have a Bachelor’s degree (any course) is an advantage
Must be 18-27 years old
Minimum of 2-4 years of Customer Service experience (E-commerce account is an advantage),
Excellent problem-solving and troubleshooting skills.
Must have complete equipment
Must have at least 20 Mbps internet speed connection
Must be patient, careful, and responsible when talking with customers.
Must have strong phone contact handling skills and active listening.
Must have the ability to adapt/respond to different types of characters.
Must have excellent communication and presentation skills.
Must have the ability to multitask, prioritize, and manage time effectively.

Job Benefits:
Medical Allowance
Internet allowance
Birthday Gift
Anniversary Gift
Incentives
Salary Loan

Leaves (Vacation, Sick Leave, Maternity, Bereavement and Paternity Leave)
Yearly bonus
Permanent Work From Home set-up.
Total of 23 days holiday including two (2) days double pay on some Philippine holidays in a year.

TO APPLY:
Please fill out this form https://forms.gle/PB5ouma1RNauWSNA6
Submit your resume directly to this email nagoginnovation030@gmail.com
with the subject line: Technical Support Representative