FEMALE TSR FOR RETAIL/ E-COMMERCE ACCOUNT

Manage inbound and outbound phone calls.
Respond efficiently and accurately to customers’ inquiries and complaints, explaining possible solutions and ensuring that customers feel supported and valued within the time limit.
Research required information using available resources, and provide accurate, valid, and complete information by using the right methods/tools.
Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.


Tools to be Use:
Dialpad
MantisHub

Qualification:
Must have a Bachelor’s degree (any course) is an advantage
Must be 18-27 years old
Minimum of 1-2 years of Customer Service experience (E-commerce account is an advantage),
Excellent problem-solving and troubleshooting skills.
Must have complete equipment
Must have at least 20 Mbps internet speed connection
Must be patient, careful, and responsible when talking with customers.
Must have strong phone contact handling skills and active listening.
Must have the ability to adapt/respond to different types of characters.
Must have excellent communication and presentation skills.
Must have the ability to multitask, prioritize, and manage time effectively.

Job Benefits:
Medical Allowance
Internet allowance
Birthday Gift
Anniversary Gift
Incentives

Leaves (Vacation, Sick Leave, Maternity, Bereavement and Paternity Leave)
Yearly bonus
Permanent Work From Home set-up.
Total of 23 days holiday including three (3) days double pay on some Philippine holidays in a year.

TO APPLY:
Please fill out this form https://forms.gle/PB5ouma1RNauWSNA6
Submit your resume directly to this email nagoginnovation030@gmail.com
with the subject line: Technical Support Representative