Experienced and Trustworthy E-commerce Customer Support VA

We are looking for an experienced customer support professional who can independently handle tasks related to email and live chat support, social media inquiries, and Shopify order fulfillment. If you’re detail-oriented, reliable, and able to work with minimal supervision, this role is for you!

Important Notes (Read Before Applying):
Integrity First: Dishonest behavior such as artificially inflating activity rates, using unauthorized tools, or failing to complete tasks will result in immediate termination.

This is a role for someone who is ready to contribute from Day 1 with no additional training. Please do not apply if you lack experience with the tools and tasks mentioned below.

Only apply if you meet the qualifications and can provide specific examples of past work.

Requirements (Must-Have Skills & Experience):
Shopify Expertise:

Must know how to navigate Shopify tools and apps.
Skilled in troubleshooting and fulfilling orders accurately.

Facebook Business Suite Proficiency:

Experience managing Facebook page inboxes and post comments.
Ability to hide negative comments and maintain ad quality.
Zoho Mail Experience:

Proficient in using Zoho Mail to manage and respond to customer inquiries efficiently.
Independent Worker:

Able to handle tasks with minimal supervision.
Clear and proactive communication with the team.
Digital Product Knowledge:

Familiarity with tools like Canva and PDF editors for adjusting digital products before fulfillment.

Open to learning new workflows or tools as required.

Familiarity with Tools:

Slack: For real-time communication (desktop and phone versions required).
ClickUp: For task management (desktop and phone versions required).
Hubstaff: For activity tracking and productivity monitoring (desktop version required).

Payment Platform:

You must already have or be willing to use TransferWise (Wise) for payment processing.

Job Details:

Salary: $300 per month.
Hours: 8 hours per day, 6 days a week.
Breaks: One-hour lunch break, with 4 active hours before and after the break.
Schedule: 10 AM to 8 PM (Philippines timezone). Break hours must be pre-communicated.

Application Requirements:

To apply, include the following in your submission:

A summary of your experience with Shopify, Facebook Business Suite, Zoho Mail, and other relevant tools.
Specific examples of e-commerce stores or projects you’ve worked on.

A description of how you’ve handled challenging customer interactions or technical issues.

Confirmation that you are comfortable with the salary, hours, and requirements outlined above.

What We Expect from You:

Integrity and Professionalism: Your activity rate and tasks will be tracked via Hubstaff. Dishonesty or failure to meet expectations will result in immediate termination.

Proactive Communication: Stay active on Slack for urgent updates and team discussions.

Commitment to Excellence: Deliver high-quality work and handle customer inquiries with professionalism and efficiency.

If you meet the qualifications and are ready to join a team that values integrity and reliability, apply today!

Applications that don’t meet the criteria or fail to include the required details will not be reviewed.