Experienced Customer Support Representative for E-commerce

Hi! We’re an e-commerce company looking for an experienced Customer Support Rep. You’ll be handling a high volume of daily customer questions from order issues to disputes and ensuring everything gets resolved quickly and smoothly. This includes managing emails, processing Shopify orders, coordinating with suppliers, and using ticketing systems. You’ll also work closely with our team to keep everything running efficiently.

We’re looking for someone with solid experience in e-commerce customer support, especially on Shopify. You should be comfortable handling a high volume of inquiries each day, meeting deadlines, staying organized, and working well in a team setting.

To apply, please answer the following questions:

Are you fluent in English? (Yes/No)
Have you managed orders on Shopify before? (Yes/No)
Are you proficient in using Gorgias? (Yes/No)
Are you able to accept PayPal payments? (Yes/No)
Have you handled customer disputes in e-commerce? (Yes/No)
Have you faced a major issue in customer service before? If yes, briefly explain how you solved it.

This is a trial position, with the chance to move to full-time based on performance.

Please comment "ECOM" at the top of your application to confirm you’ve read the full post.

Looking forward to hearing from you!

Sincerely,
Marcus