Experience Customer Service Representative

We are looking for the best and brightest VA - Customer Service who share our passion for bringing fulfillment and success!
We are expanding our talented VA/CS Team to meet the demands of our clients and provide them with the most fulfilling customer service.
Duties and Responsibilities:
- Communicates directly with customers who have issues with the organization or company.
- Handle outbound and inbound calls.
- Partner directly with the Sales and Operations teams to assist with conflict resolution, service recovery, and the support of offboarding customers.
- Has a deep passion for excellent customer experience and an unrelenting commitment to helping solve problems and achieve their goals.
- Investigates customer issues and manages resolution plans.
- Creative in customer retention approach; not afraid to provide exceptional service and resolve conflict to create “win-win” scenarios for customers.
- Has a high level of compassion and patience in helping customers.
Hours of work:
• Monday – Friday
• 9:00 AM – 6:00 PM EST/PST ( or depending on your Team Lead )
• Paid bi-weekly via Paypal/Wise
Requirements for the Job :
* Excellent English language both Oral & Written ( must: high English Fluency)
* at least 3yrs experience working for an Insurance Company
* at least 4yrs experience in the BPO industry, preferably with Team Lead or SME experience.
* Excellent work ethics
* Office set-up should have: isolated working space free from noise, Internet speed should be at least 10mbps upload & download speed. Computer with updated specs with RAM not less than 8mbps.
* This is a Full-time job
Here is how you apply!
1. send resume & sample voice recording to jessica@authorify.com
2. put in the subject line: applying for Retention Specialist - VA - Customer Service