Executive Sales Assistant

About Us:
We are a dynamic cleaning business serving the Tampa Bay, FL area, dedicated to providing exceptional service to our customers. We are seeking a motivated and skilled Executive Sales Assistant to join our team and help us manage and close leads efficiently.

Who You Are:
• Detail-Oriented: You have a keen eye for detail and ensure all tasks are completed accurately and thoroughly.
• Enjoy Talking to People: You love interacting with people and have a friendly, approachable demeanor.
• Customer-Centric Attitude: You put the customer first and are committed to providing exceptional service.
• Great Communicator: You possess excellent verbal and written communication skills, making it easy for you to convey information clearly and effectively.
• Calm Under Pressure: You remain composed and efficient, even in high-pressure situations.
• Self-Starter: You are proactive, take initiative, and can work independently without needing constant supervision.
• Expert at Closing Leads: You have a proven track record of converting leads into confirmed bookings and enjoy the challenge of meeting and exceeding targets.

Responsibilities:
• Responding to Leads:
o Respond to incoming leads from Yelp and Google.
o Provide detailed information about our services and answer any questions potential customers may have.
o Follow up with leads promptly to ensure timely communication.
• Closing Leads:
o Use effective communication and sales techniques to convert leads into confirmed bookings.
o Maintain a high lead closure rate by understanding customer needs and offering tailored solutions.
• Quote Management:
o Utilize the Launch27/Auto Maid platform to create and email quotes to potential customers.
o Ensure quotes are accurate and include all necessary details.
• Booking Management:
o Create, confirm, and assign bookings using the Launch27/Auto Maid platform.
o Coordinate with cleaners to confirm their availability and assign them to bookings.
o Ensure all booking details are accurately entered into the system.
• Reporting:
o Use Google Sheets to track and report daily KPIs related to leads, quotes, and bookings.
o Maintain accurate records and provide regular updates to the management team.

Requirements:
• Must speak English fluently.
• Must have access to a reliable internet connection.
• Must be able to receive forwarded US calls and make outbound US calls.
• Must have your own email address.
• Minimum of 2 years of customer service experience.
• Proficiency with the Launch27/Auto Maid platform is essential.
• Proficiency in Excel / Google Sheets for daily KPI reporting.
• Excellent verbal and written communication skills.
• Individuals with proof of high lead closure rates will be prioritized.