Executive Assistant / Customer Success Specialist

We are looking for a talented and motivated individual to join our team as an Executive Assistant and Customer Success Specialist. If you have exceptional communication skills, a knack for problem-solving, and the ability to learn quickly, we want to hear from you!

Executive Assistant Duties:
* Manage the executive’s calendar, appointments, and meetings.
* Prepare reports, presentations, and other documents as required.
* Handle confidential information with discretion.
* Conduct research and compile information for various projects.

Customer Success Duties:
* Act as the point of contact for customer inquiries and provide excellent support.
* Build strong relationships with customers by understanding their needs and ensuring satisfaction.
* Troubleshoot and resolve customer issues efficiently and effectively.
* Collaborate with internal teams to ensure customer concerns are addressed promptly.

General Duties:
* Learn company tools and processes quickly to provide effective support.
* Develop and document workflows to streamline operations.
* Contribute to the continuous improvement of customer success and administrative processes.

Qualifications & Skills:
* Experience: At least 1 year of experience in a similar role.
* Exceptional spoken and written English communication skills.
* Ability to multitask, prioritize, and manage time effectively.
* Strong problem-solving skills and the ability to think critically.
* Quick learner with a proactive attitude.
* Knowledge of common enterprise software and cloud applications (e.g., Office 365, Google Workspace).

What We Offer:
* Work-from-home flexibility with a supportive team environment.
* Competitive salary and performance-based bonuses.
* Opportunity to grow with a dynamic and innovative company.
* Training and development to enhance your skills.

How to Apply:
* Kindly fill out an application form here - forms.gle/SCFFoGwzaYhEqKj88
You must include the following or you will NOT receive a response.
1. Include a 2-minute voice recording introducing yourself and explaining why you are the perfect fit for this role. Applications without a voice recording will not be considered.
2. How many total years of experience do you have?
3. What is your hourly rate? Please do not give freelancing rates where the job is not consistent. This is a long-term position.