Executive Account Manager

Intentionally Creative is a fast-growing, diversified marketing agency/SaaS company. We’re looking for a top-tier Executive Account Manager/ Customer Success Manager who is proactive, detail-oriented, and an excellent communicator to ensure clients receive the highest level of support, attention, and service. This role is focused on both client success and streamlining internal and external communications to create effective and accurate feedback loops. If you’re organized, thrive in fast-paced environments, and want to work with a dynamic leadership team in the AI-driven marketing space, we want to hear from you! You must not have an accent due to our client base.

Above-Market Compensation for Exceptional Talent
Long-Term Stability & Growth Opportunities
Work Directly with the CEO & Core Leadership

IMPORTANT: This role requires more than full-time availability during New York Time Zone EST (7:45 AM – 6:30 PM). We also require that the individual MUST NOT have an accent to effectively communicate with our specific client base.

KEY RESPONSIBILITIES
- Managing Client Success: Oversee client relationships and needs, providing personalized attention and strategic guidance. Actively manage expectations, deliver timely updates, and maintain a proactive approach to address challenges.
- Client Relationship Management: Build and maintain strong, long-term relationships through proactive support and tailored strategies.
- Onboarding & Support: Conduct regular check-in calls to align expectations and offer ongoing support through Slack, emails, and calls.
- Progress Monitoring: Track client success and engagement through project management tools.
- Feedback Loop for Internal Learning: Establish regular feedback loops with clients to gather insights, share them with internal teams, and refine programs accordingly.
- Client Feedback: Act as the voice of the client, gathering and sharing feedback to inform strategies, training, and content development for IC and ISA teams.
- Issue Resolution: Proactively resolve any issues, collaborating with internal teams to implement solutions and prevent future occurrences.

ADDITIONAL: This person should also be comfortable with helping create instructional videos like this one for our organic content (will be based on client questions/platform): Upgrade to see actual info

HOW TO APPLY
- We have created a short Loom video about the role and the specific application steps. You must watch this video to get the exact instructions.
- If you do NOT watch the video and follow the instructions, do NOT apply.
- MUST put [CSM OLJ Application] in the email subject line.

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Apply Now – We Are Hiring Fast!