Exceptional GHL Support Specialist

Hi, and thanks!

When you start working with us, you will feel welcomed, supported, and valued. You’ll receive competitive rates of pay and will be encouraged to develop yourself professionally and contribute to improving our business processes.

Once you’re settled in, your responsibilities will grow and your work will become even more rewarding and interesting. Your pay and benefits will rise in line with your position.

When you show yourself to be a great team member, you’ll be promoted to a role worthy of your abilities and be encouraged to develop managerial and leadership skills.

We currently employ 7 full-time Filipino assistants who run and manage every aspect of our business. Most of whom have been with us for between one and four years. We’re looking for long-term, reliable staff who want interesting and challenging careers.

If you want to join our established and growing team we welcome you to apply and show us what you can do.

About Us:
British Medical Experts (BME) is a leading network of expert witnesses, providing specialist medical knowledge and experience to support legal cases and clinical negligence claims. We pride ourselves on offering exceptional expertise across a variety of medical fields, enabling solicitors and legal professionals to deliver robust and accurate case outcomes.

THE GHL SUPPPORT SPECIALIST WE ARE LOOKING FOR

You need to be able to pay attention to detail and have the ability to follow instructions carefully.

Excellent understanding of spoken English is essential and you need to be accomplished at writing in the English language

We are looking for a VA who is self-motivated and an accurate but fast worker. The individual needs to be professional and reliable and have a ‘Can Do’ attitude!

You’ll need to be available for part-time work or project-based work. (at least 10 hours per week)

THE VACANCY SPECIFICATIONS

You will be involved in assisting with general administration and ad-hoc tasks. There will be instructional videos to watch to show you how we work.

You need to work UK office hours.

Role Overview:
We are a growing medical reporting agency seeking a dedicated GHL Support Specialist to provide comprehensive support for our Go High Level (GHL) platform users. This role will play a crucial part in delivering exceptional customer service, resolving technical issues, and ensuring smooth platform operations for our clients. The ideal candidate will have a strong background in technical support, particularly with CRM systems, and will work proactively to provide timely solutions to user inquiries.

Key Responsibilities:
• Provide prompt and effective technical support to clients using the GHL platform, addressing issues related to CRM, scheduling, integrations, and user experience.
• Manage and resolve support tickets and customer inquiries submitted through various channels, including email, chat, and phone.
• Troubleshoot and resolve common platform-related issues, escalating complex issues to the technical team as necessary.
• Guide clients through GHL functionalities, best practices, and workflows to help them optimize platform use.
• Assist with onboarding new users to the GHL platform, ensuring they have the resources and knowledge required to succeed.
• Monitor platform performance and proactively address potential issues before they impact users.
• Collaborate with the internal team to improve processes, documentation, and customer support tools.

Key Skills & Requirements:
• Proven experience in a support or customer service role, ideally with CRM platforms (experience with GHL is a significant advantage).
• Strong technical troubleshooting skills with the ability to quickly identify and resolve issues.
• Exceptional communication skills, both written and verbal, with fluency in English.
• Ability to work independently and manage multiple inquiries efficiently.
• Familiarity with CRM systems, automation tools, and customer support best practices.
• Availability to work standard business hours and be responsive to urgent issues if needed.

NOW THE PART ABOUT THE CLIENT

For the past 15 years, this client has been an entrepreneur, following a decade-long career as a dentist.
They are married, have a young family, and currently manage a medico-legal reporting and business coaching companies based in London, UK.
We are passionate about systems and improving the way things work. We strive to provide an outstanding customer experience so we need the very best employees to help us achieve this goal. We believe in treating our employees in the way we would want to be treated - with respect and kindness.

You can find out a bit more about our company here: britishmedicalexperts.com/

OUR COMPANY PAY AND BENEFITS

• Starting pay rate: Starting from 250 PHP hourly rate (based on skills and experience)
• Weekly payment via Transferwise
• Flexible Hourspportunity to work remotely
• Bonuses will be paid for exceptional work
• Your pay will increase based on the standard of your work and time with the company
• You will be given holiday and sick pay if you become a permanent staff member
• We pay the 13th month as standard (pro rata) once the first full year of service has been completed
• Career development and progression opportunities
• Access to exclusive BME training programs and resources

NOW THE IMPORTANT PART - HOW YOU CAN APPLY:

If you believe that you are an exceptional assistant and have the knowledge and skills that I am looking for, then please apply for this vacancy by completing the following application form:

https://forms.gle/zZQpQd3DP28sLcRh8

Please note, that we ONLY accept applications through this application process. PLEASE DO NOT use the website’s message board as we don’t monitor this.

The application process will finish after approximately 3-5 days. After this time we won’t be accepting any further applications. We will respond to all applicants within 3-5 days thereafter. We would appreciate it if you do not email us to confirm receipt or send your CV - we will send you an acknowledgment within 48 hours of the closing of the application process. We will request your references from you if you progress to the interview stage.

I look forward to hearing from you.

Icey Mendoza
British Medical Experts