English speaking Customer Support Specialist (Emails and chats)

Country: Philippines.

Join our fast-growing company as an English-speaking Customer Support specialist with B2 Level written and spoken English
You will handle tickets from customers through emails and chats for Industry-leading Health & Fitness and Edutainment mobile and web products.

It is a remote full-time position!

Schedule: A floating schedule / rotational shifts
(with 5-day, 8-hour shifts per week) Philippines Time Zone

12AM-8PM,
8PM-4AM,
11PM-7AM
4AM - 12AM

The schedule is sent 10 days prior to the 1st of every month.

At Mindy Support you have a great opportunity to get:
Experience in the international company working with people around the globe.
Compensation – $500 for 1 month of probation period, then 500 USD + 100 USD bonus after trial period.
Dynamic work in Industry-leading Health & Fitness and Edutainment mobile and web products provider.

Your responsibilities:
-Fielding customer inquiries and resolving technical issues related to our industry-leading Health & Fitness mobile and web products.
This includes addressing issues via email and online chat channels, ensuring users feel heard and supported.
-Delivering accurate and efficient solutions, prioritizing building rapport and fostering positive interactions with our valued customers.
-Confidently guiding customers through product features and functionalities, ensuring they get the most out of their experience.
-Think of yourself as a user advocate, ensuring a smooth and enriching experience for everyone.
-Working closely with product teams, QA, and marketing to effectively report technical issues and share valuable user feedback. By acting as a bridge between users and internal teams, you’ll play a vital role in ensuring a user-centric approach to product development.
-Participating in ongoing updates and enhancements to our internal knowledge base, ensuring our team has access to the most up-to-date resources and communication templates.

Hard Skills:
-Experience in CRM systems
-G-suite knowledge
-A Tech Savvy with a technical experience/ background.
-Experience with Zendesk is an advantage.

Soft Skills:
-Ability to tailor the company’s communication tone and strategy to specific situations.
-Understanding of bug and feature request tracking & reporting procedures.
-Any additional language will be considered as an advantage.
-We need someone with superpowers in communication, empathy, problem-solving, and tech-savviness to thrive in our fast-paced environment.
-If you’re a detail-oriented team player who loves helping others.

Technical Requirements:
A laptop with Windows 10 or 11, RAM 6-8GB, CPU i5, SSD from 120GB

Mindy-support is a global company. We empower businesses globally through providing remote assistants and outsourced teams specialized in customer support, tech support, and agile sales and marketing support.
Grow your Career with Mindy Support NOW!