Empathetic and Process Oriented Customer Service Agents Needed

Are you a hard-working person looking to be on a customer service team where everyone LOVES their job? Do you take pride in following customer service processes and using your empathy skills to help customers? Do you want to join a fun and collaborative work-from-home company with an amazing and family-like company culture? If you answered yes to all of these questions, then this is the perfect position for you.

ABOUT THE POSITION
As a new hire in our Customer Service Department, you will become absolutely essential to our Customer Service team. You'll work closely with one of our co-founders, our Customer Service Manger, and the rest of our customer service team to resolve customer issues, improve the customer purchasing experience, and spread joy to people via email, SMS, and chat all over the world.

Taking on this position is not an easy task, so do not apply if you're not up for the challenge. So we can verify that you are actually interested in this position and have fully read the job post, make sure your subject title for your application includes the words “picture frame".

Logistical Requirements:

- Flexible Availability (ability to afternoon/work night shift, if needed)
- Fluent, Perfect English
- Fast, Reliable, and Stable Internet Connection
- Located in The Philippines

For your application to be considered, you must:

(1) Include a brief description and timeline of your experience in Customer Service and/or ecommerce.

(2) Answer the following 5 questions in a few sentences each:
A. Who are you, really?
B. What qualities do you particularly value in people who work with you?
C. What are you most passionate about and why?
D. What about this position most appeals to you?
E. Imagine yourself in 3 years. What do you hope will be different about you then compared to now?

Creative applications are recommended! And cookie-cutter cover letters will NOT be accepted.

Thank you for taking your time to read this post and good luck!

ABOUT THE COMPANY: RAICOM LLC

If we're a good fit for each other, you'll be joining Raicom LLC - a hard-working, motivated ecommerce company looking to impact customers around the world with great products, excellent customer service, and outstanding company culture.

At Raicom, we put our employees first. We realize that trends, brands, and products are temporary, so we care most about our people. We are big on trust, so we do not track your hours, do not require screen recording, and we never micromanage our teaUpgrade to see actual infombers. We hold regular fun and extremely thought-provoking company meetings. We make work enjoyable. And we make work meaningful. Our mission is centered on breaking down the barriers of remote work and pushing the limits of what we think is possible. We offer world-class benefits to help our teammates succeed not only in their professional life, but also in their personal life. We redefine what it really means to work through an incredible company culture that values transparency, empathy, innovation, personal & professional growth, and relentless hard work.

RAICOM’S BENEFITS:
- Full Health Insurance (HMO) coverage and benefits
- Invitation to our annual company meetup
- Full trust in your work
- Financial assistance programs for employee tech upgrades
- Paid Time Off for vacation
- Paid Time Off for personal emergencies or sickness
- End of Year bonuses
- Annual salary increases and frequent promotion opportunities
- Direct relationship with managers and the CEO
- Our family-like culture that prioritizes wellness, learning, and kindness.

Learn more about us at: raicom.co