Ecommerce Operations Assistant

At Cusmiz, you'll have the opportunity to work on exciting projects, collaborate with a supportive team, and make a real impact on our brand. If you're ready to unleash your creativity and advance your skills, we want to hear from you!

Job Qualifications:

Education & Experience:
--Bachelor’s degree in Business, Data Science, Operations Management, Supply Chain, or a related field preferred.
--Minimum of 2 years of experience in Amazon FBM account management, eCommerce, or operations management.
--Strong background in data analysis, with experience in analyzing metrics related to sales, inventory, and customer satisfaction.

Technical Skills:
--Proficient in Excel, Google Sheets, and data analysis tools, including advanced functions such as VLOOKUP, INDEX/MATCH, PivotTables, and data visualization tools.
--Skilled in Amazon Seller Central, particularly in managing FBM (Fulfilled by Merchant) aspects such as order processing, inventory tracking, and customer service.
--Familiarity with database management and basic SQL for data extraction and analysis is a plus but not required.

Data Analysis & Operations Management:
--Proven ability to interpret data to track performance metrics like sales trends, inventory turnover, shipping accuracy, and order defect rates.

Amazon FBM Account Management:
--In-depth knowledge of Amazon’s FBM policies, guidelines, and account health metrics, including order defect rate, late shipment rate, and customer feedback.
--Skilled in listing optimization, keyword research, and using Amazon’s seller tools to manage listings, pricing, and product details.
--Ability to manage end-to-end FBM order processing, from inventory management and order fulfillment to handling returns, refunds, and customer communication.
--Process Improvement Skills:
--Knowledge of Lean, Six Sigma, or other process improvement methodologies to identify inefficiencies, reduce waste, and improve operational processes.
--Ability to develop and implement standard operating procedures (SOPs) for order management, inventory tracking, and customer service.

Project Management Skills:
--Experience in project management or familiarity with methodologies like Agile, Scrum, or waterfall to lead or support projects aimed at improving operational efficiency.
--Ability to set objectives, timelines, and milestones for tasks and coordinate with cross-functional teams to achieve project goals.

Soft Skills:
--Strong analytical, problem-solving, and organizational skills, with high attention to detail.
--Excellent verbal and written communication skills for collaboration with team members, suppliers, and customers.
--Proactive and adaptable, with the ability to manage multiple tasks in a fast-paced eCommerce environment.


If you read the job description and requirements and think you are qualified, send us an email for your application.
Use "Ecommerce Operations Assistant - Your full name" as the subject line and send to phrecruitment@cusmiz.com with your updated CV, 1-2 minutes video introduction and why you are the best fit with the role. Application through the OLJ platform/messaging will not be considered. Failure to submit your video recording is auto failure.

Website: www.cusmiz.com
LinkedIn: Cusmiz Philippines

Email: phrecruitment@cusmiz.com