E-commerce Virtual Assistant

We’re looking for a dedicated **E-commerce Virtual Assistant** who will work cross-functionally to develop strategy and write copy for email campaigns that onboard, engage, and retain potential and current customers. In this position you will be responsible for ensuring that the company's products, services, and product lines resonate with current or potential customers. In addition, you will monitor marketing trends as well as keep an eye on competitive companies in the marketplace so we can stay ahead of competition.

**RESPONSIBILITIES**

- Conducting market research to better comprehend prevailing consumer behaviors
- Reviewing our former campaigns to ascertain areas of strength and weakness, which could inform subsequent outputs
- Conceptualizing marketing campaigns that speak directly to the pain points of existing and prospective clientele
- Managing and executing email marketing calendar and ensuring alignment with business priorities, demand forecasts, and internal stakeholders
- Providing regular campaign performance reports that include opens, clicks, conversions, revenue, revenue lift, unsubscribes, etc.
- Providing customer support: creating message templates, answering customer questions, commenting on reviews, addressing negative feedback, locating past orders, and dealing with refunds and product replacements
- Ensuring that the listings are cohesive and accurate according to Amazon guidelines
- Analyzing and comparing the listings and proposing suggestions for improvement
- Optimizing content listing: headlines, calls to action, the content listing's body