E-commerce Operations Manager

We're on the hunt for an exceptional E-Commerce Operations Manager to lead SolarBalls.Store! SolarBalls (Upgrade to see actual info), one of Telos Media’s flagship channels, boasts 1.6M+ subscribers and 10M+ monthly views, delivering fun, narrative-driven educational content that sparks curiosity and makes learning entertaining.

If you have a sharp eye for e-commerce strategy and logistics, and can drive seamless operations—from inventory management to fulfillment and customer experience—we’d love to hear from you!

Key Responsibilities

1. Fulfillment & Logistics:
- Identify, evaluate, and build partnerships with fulfillment centers globally (China, US, Europe) and work closely with suppliers to ensure product quality and consistency and optimal shipping costs.
- Negotiate deals that secure the best shipping rates and terms.
- Take charge of inventory management using Shopify's tracking tools, ensuring products are always in stock.
- Optimize shipping processes for cost-efficiency and faster delivery times.

2. Reporting & Analytics:
- Keep track on store performance by identifying key metrics like sales, conversions, shipping costs, and customer satisfaction.
- Use the data to determine key learnings and action items, and drive these items to completion to improve the store’s performance on a monthly basis.

3. Creative Execution:
- Collaborate closely with the Creative Director to execute ideas for products and merchandise to be offered by the store.
- Conduct thorough market research to understand customer preferences, industry trends, and competitor offerings. Develop comprehensive plans that include sourcing, pricing, and marketing strategies to bring the Creative Director's vision to life.
- Coordinate with designers, suppliers, and marketing teams to ensure timely and high-quality product launches.
- Ensure that all new product offerings align with the brand's image, customer expectations, and overall store strategy.
- Monitor the performance of new products and make data-driven adjustments to optimize sales and customer satisfaction.

As an E-commerce Operations Manager, we are looking for someone who:
- Has at least 2 years of relevant experience in e-commerce store management, fulfillment logistics, or a related field.
- Is an expert knowledge of Shopify, Amazon, or similar platforms.
- Has a strong grasp of product development, competitor analysis, and supply chain management.
- Has exceptional negotiation, communication, and analytical skills.

Who You Are (What You’re Obsessed With):
- You are passionate about creating a seamless, enjoyable online shopping experience and are always seeking ways to streamline processes, reduce costs, and increase speed.
- You stay ahead of e-commerce trends and are constantly on the lookout for the best practices, market gaps and emerging trends.
- You thrive on closing deals that benefit both the company and its partners.
- You’re motivated by seeing numbers improve and taking immediate action to correct underperformance.
- You are obsessed about keeping the store growing and improving, and have a vision for it’s future success.