E-commerce Manager & Operations Lead

We’re seeking a dynamic, organized, and motivated individual to manage e-commerce operations, oversee projects, assist in customer support, and provide executive-level assistance to the leadership team. This is a multifaceted role that demands a strategic mindset, attention to detail, and a passion for customer experience. Additionally, you will manage our presence on e-commerce channels such as Etsy and Amazon.

Key Responsibilities:

1] E-commerce Management:
Oversee the day-to-day operations of our e-commerce platform, ensuring smooth transactions, inventory management, and website updates.
Manage online marketing strategies, SEO, and promotional campaigns to drive sales.
Monitor and analyze website performance metrics, sales data, and customer behavior to optimize the online shopping experience.

2] Shopify, Etsy and Amazon Channel Management: Manage our product listings, sales strategy, and customer interactions on platforms like Etsy and Amazon, optimizing for maximum visibility and sales.

3] Print on Demand: Collaborate with print-on-demand partners for product fulfillment if applicable.

4] Operations & Project Management:
Coordinate production schedules and manage end-to-end project timelines, from customer orders to delivery.
Liaise with artists, suppliers, and logistics partners to ensure timely fulfillment and quality control.
Implement process improvements to streamline operations and improve efficiency.

5] Customer Support:
Provide high-quality, friendly, and timely customer service via email, chat, and phone, resolving inquiries related to orders, shipping, and product details.
Handle customer feedback and complaints with professionalism and empathy, ensuring a positive customer experience.
Manage the customer support team and escalate complex issues as needed.

6] Executive Assistant:
Provide administrative support to the leadership team, including scheduling meetings, managing calendars, and preparing reports.
Assist in coordinating special projects, events, and internal communications.
Handle confidential information with discretion and professionalism.