E-commerce Admin Assistant

***PLEASE DO NOT APPLY FOR THIS POSITION IF YOU DO NOT HAVE PAST EXPERIENCE IN WORKING AS AN ADMIN SUPPORT FOR THE E-COMMERCE INDUSTRY OR A COMPANY IN THE SKINCARE/BEAUTY INDUSTRY***

We are looking for a detail-oriented and proactive Process Support Executive to assist our online operations and ensure a seamless shopping experience for our customers. This role involves managing order processing, handling customer inquiries, and coordinating with various teams to resolve issues.

Responsibilities:
• Handle payment-related issues and process refunds
• Process, track, and update orders, cancellations, replacements, and returns to ensure timely fulfillment and customer satisfaction
• Track shipments, resolve delivery delays, and communicate shipping updates to customers as needed.
• Handle and resolve claims for lost or delayed parcels by coordinating with couriers, submitting necessary documentation, and ensuring timely follow-up.
• Maintain detailed records of claims and communicate updates to customers to ensure a positive resolution experience.

Requirements:
• Excellent English communication skills: verbal, written, and reading is a MUST
• Proven experience doing admin tasks in the eCommerce environment is a MUST
• Ability to work independently and as part of a team, with a strong sense of responsibility and initiative
• Problem-solving mindset with a focus on providing solutions and improving customer satisfaction.
• Proficient in using eCommerce platforms such as Shopify and WooCommerce is an ADVANTAGE.
• Proficient in using software programs such as Zendesk, ShipStation, or similar is an ADVANTAGE
• Previous customer support experience in the skincare/beauty industry is a BIG ADVANTAGE

Work Schedule:
• This is a full-time, temporary, work-from-home position for 3-4 month, with the possibility of extension. You will be working 9 hours a day, 5 days a week.

TO APPLY FOR THIS POSITION, FOLLOW THE INSTRUCTIONS BELOW:
1. Include the phrase "SKINCARE" in your SUBJECT.
2. Send a COVER LETTER with a LINK to your CV/Resume.

***APPLICATIONS WITHOUT CVS/RESUMES WILL NOT BE CONSIDERED***