E-Commerce Store Manager

Role Overview:
We are looking for a proactive and highly organized Virtual Assistant - E-Commerce Store Manager to join our fast-growing e-commerce business. In this role, you will manage customer service, oversee order processing, coordinate inventory, and handle back-office operations to ensure smooth daily operations.

Key Responsibilities:
* Respond to customer inquiries via email, chat, and social media with professionalism and care.
* Process orders, returns, and exchanges efficiently through Shopify and ShipStation.
* Coordinate shipping with suppliers and monitor inventory levels to maintain stock availability.
* Update and maintain accurate inventory records using Google Sheets and Excel (must-have skills).
* Assist in creating and editing marketing materials or visual assets using Canva (preferred).
* Identify areas for improvement and implement self-sustaining processes to optimize workflows.
* Quickly adapt to new tools, workflows, and responsibilities in a fast-paced environment.

Mandatory Skills & Requirements:
* In-depth knowledge and at least 2 years of experience with Shopify – **MUST!**
* Proficiency in Google Sheets and Excel – **MUST!**
* Experience using ChatGPT to support customer service or operations.
* Strong organizational skills with exceptional attention to detail.
* Excellent written communication skills in English.
* Experience in coordinating shipping and managing inventory processes.
* Self-motivated and capable of independently managing workflows and processes.

Preferred Skills:
* Familiarity with ShipStation is a plus.
* Basic skills in Canva for creating and editing visual content.
* Prior experience in a direct-to-consumer (DTC) environment.

Why Join Us?
* Be part of a fast-growing e-commerce business with a dedicated and passionate team.
* Gain hands-on experience in e-commerce, customer service, and operational management.
* Enjoy opportunities to grow and take on more responsibilities as the business expands.

If you’re a detail-oriented multitasker with a passion for delivering exceptional customer experiences and a drive for operational excellence, we’d love to hear from you.

Apply now and help us elevate our customer service and back-office operations to the next level!