E-Commerce Customer Support Expert Needed – Start ASAP (Remote, Long-Term)

We’re a lean, fast-growing e-commerce team managing multiple brands across Shopify. We’re looking for a skilled, reliable, and proactive customer support expert who can take ownership, improve our systems, and help us scale.

This is not just ticket answering — we want someone who sees the bigger picture, builds smarter processes, and can grow with us long-term.

What You’ll Be Doing
Handle customer inquiries across multiple Shopify stores using Re:amaze

Manage Klarna, Stripe, and PayPal disputes (must have a proven high win rate)

Improve our current templates, macros, and workflows (they need serious upgrades — and that’s your responsibility)

Build new systems that help us respond faster and reduce ticket volume

Maintain a fast, friendly, and human support experience — we don’t leave customers waiting

Who This Is For
2+ years of e-commerce support experience

Fluent in English (clear, natural writing — not robotic)

Experience handling Klarna, PayPal, and Stripe disputes with documented wins

Comfortable managing multiple stores and payment systems

Familiar with Re:amaze (or similar tools like Gorgias, Zendesk, etc.)

Someone process-driven, who sees what’s broken and fixes it

Must have high availability and be ready to take over support operations quickly

Nice to Have
Experience reducing ticket volume through smart workflows or automations

Ability to write clear, helpful replies that sound human, not copy-paste

A sense of ownership — you solve problems before they escalate

Compensation
$5/hour

+$5 for every dispute won (Klarna, PayPal, Stripe)

Paid trial available for the right candidate

How to Apply
This is a long-term role with room to grow — but we need someone who can start quickly.

To apply, please send:

A short intro on why you’re a great fit

Include the word READ so we know you read everything

Your experience with Klarna & PayPal disputes (win rate, volume, and your approach)

Link to your CV or LinkedIn

Your weekly availability (days and hours)

We’re reviewing applications today. If you’re the right fit, we’ll schedule a quick call and get started right away.